1.Implementation Engineer (firewall)

Role & Responsibility

-Plan, design, and implement firewall solutions based on business requirements and security policies.

-Configure and deploy various firewall technologies from leading vendors (e.g., Cisco, Palo Alto Networks, Fortinet).

-Integrate firewall systems with other security infrastructure components.

-Develop and maintain comprehensive implementation documentation, including network diagrams and configuration details.

-Perform thorough testing and validation of firewall configurations to ensure proper functionality and security effectiveness.

-Troubleshoot and resolve issues during the implementation process.

-Collaborate with cross-functional teams to ensure successful project delivery.

-Stay up-to-date with the latest firewall technologies and security trends.

-Adhere to change management processes and security best practices during implementation activities.

-Provide post-implementation support and knowledge transfer to relevant teams.

2.After-sales Engineer

Role & Responsibility

- Single point of contact (SPOC) on Operations matters

- Oversee day-to-day fault management for Critical or Escalated incident

- Provide regular updates and ensure timely fault resolution for Critical or Escalated incidents following by SLA commitment to corporate customer.

- Overseeing the entire planned maintenance cycle for customer’s critical services

- Provide data information that customers need with in SLA

- Built more relationship with enterprise customers & provide the best customer experience for the best customer satisfaction

- Conduct monthly Performance Reviews basically covers the following:

>Previous meeting minutes

>Present monthly network availability report

>Summary of Incidents

>Develop improvement plan for prolong outages, found no fault, repeated fault, chronic problem, etc.

>Update or review any improvement plan

>Response VOC and coordinate relate team to improve our service.

- Investigate and find out the root cause for chronic problem of enterprise Customer and consult with related team to find out the solution of that problem

- On site for problem troubleshooting of all Enterprise products such as Corporate Fixed line, Cloud, SD WAN, Firewall, Bulk SMS, M2M, EDS (MPLS & IPLC), Radio Quality etc.

- Analysis data for SKA Customer to reduce and improve for better Availability, MTTR and Fault rate of each service such as EDS M2M Bulk SMS E1 etc.

- In deep analysis, some SKA customers have different trends of fault rate, availability and MTTR.

- Coordinate with related teams to set action plans and target to improve our service.

- Find out the root cause and clarify internal process to improve our service especially in aftersales service areas