JOB PURPOSE

To supervise and coordinate the daily operations of the hotel's recreation and sports facilities, ensuring a safe, clean, engaging, and high-quality experience for all guests. The position is responsible for leading the recreation team, delivering professional guest service, organizing recreational and sports activities, maintaining facilities and equipment, handling guest concerns, and supporting guest engagement and satisfaction in line with hotel and brand standards.

JOB DESCRIPTION

Recreation & Sports Operations

• Guest Experience & Engagement
• Team Supervision & Training
• Facility & Equipment Management
• Administration & Reporting

JOB QUALIFICATIONS

• Bachelor's degree or Diploma in Sports Management, Physical

Education, Recreation Management, Hospitality Management, Tourism, or a related field.

• Relevant professional certifications in fitness, sports, swimming, lifeguarding, or first aid will be an advantage.
• Minimum 2-3 years of relevant experience in Recreation, Sports, Fitness, Leisure, or hotel operations.
• Previous supervisory experience in a hotel, resort, sports club, fitness center, or leisure facility is preferred.
• Experience in managing swimming pool, beach, gym, kids club, or recreational activities is an advantage.

Skills & Competencies

• Strong guest service and interpersonal skills.
• Good leadership, coaching, and team management skills.
• Good communication skills in English; additional languages are an advantage.
• Good knowledge of recreation and sports activities.
• Strong safety awareness and ability to respond to emergencies.
• Good problem-solving and decision-making skills.
• Ability to organize and coordinate multiple activities simultaneously.
• Energetic, proactive, friendly, and service-minded personality.
• Basic computer skills, including Microsoft Office and relevant hotel systems.

Physical & Professional

Requirements

Physically fit and able to work in outdoor and recreational environments.

• Comfortable working flexible hours, weekends, public holidays, and shifts when required.
• Able to participate in or demonstrate recreational and sports activities when necessary.
• Strong attention to cleanliness, grooming, safety, and professional appearance.