General Description

Support for responsible sales team and daily care of General/KAMO/All Trade lanes’s customer. Provide troubleshooting assistance for customer orders and relevant problems. Review pending requirement of specific customer to ensure excellent service.

Specific Accountabilities

•    Support for responsible customers and sales team.
•    Support sales team to achieving Revenue, GP and Volume target.
•    Responsible for rate enquiries on business for all sale channel to ensure that pricing is provided on time.
•    Collect accurate information and documentation from customers, issue and review quotation.
•    Coordinate/communicate and support overseas’ inquiry.
•    Coordinate and corporate with internal customers.
•    Ensure on service level provide to customer by sharing/communicate cost and selling rate with clear instruction to operation team. 
•    Update and maintain customer profile such as customer ID etc.
•    Build and maintain good business relationship with customer.
•    Compline with all company system process and standard in term of both quality & quantity.
•    Others responsibilities/Special assignment as per assigned by Head of sales support.