- Delivery Management & Pre-Sales Support

• Facilitate engaging product demonstrations and customer workshops to showcase value.

• Partner with customers to analyze their business processes and integration requirements .

• Recommend customized integration solutions that fit customer needs and objectives.

• Support pre-sales discussions with technical expertise and solution guidance .

• Collaborate with Sales teams to contribute to successful customer engagements .

- Integration Consulting & Project Support

• Advise customers on integration activities, implementation best practices , and options to meet their goals.

• Provide functional and technical guidance throughout the project delivery phase.

• Collaborate with teams to manage project milestones, timelines, and customer alignment .

• Gather, validate, and document business and technical requirements in an inclusive approach.

• Support coordination of testing phases and successful customer sign-offs.

• Work toward delivering projects within the agreed timelines and ensuring quality standards.

- Post-Implementation Consultancy & Adoption

• Offer ongoing consulting and support after implementation to expand solution value.

• Support customers in maximizing product adoption and achieving measurable business outcomes.

• Partner on issue resolution and suggest optimization opportunities proactively.

• Identify and implement continuous improvement initiatives for better customer experience.

• Strengthen customer relationships through collaborative problem solving and communication .

- Reporting & Stakeholder Communication

• Provide clear status updates , KPI (Key Performance Indicator) reporting, and customer feedback summaries.

• Maintain transparent and collaborative communication with customers and internal teams.

• Effectively collaborate with Sales, Delivery Management, R&D (Research & Development), and Support teams.

• Escalate potential risks or opportunities constructively when needed.

• Ensure all reporting is timely, accurate, and actionable in a way that supports inclusion and understanding.

- Process Improvement & Knowledge Sharing

• Identify and recommend process improvements , actively contributing to innovation.

• Support automation initiatives and introduce innovative practices where beneficial.

• Contribute to the growth of team members through guidance and knowledge sharing.

• Create, organize, and share knowledge documentation, how-to guides , and best practices.

• Drive internal delivery improvement initiatives aligned with business objectives.

- Service Design

• Help in creating user stories that account for serviceability and usability.

• Review product specifications for serviceability requirements to ensure customer-centric design.

• Validate serviceability deliverables within feature teams to maintain quality.

• Develop and maintain guides, cookbooks, knowledge repositories, and documentation .

• Keep resources like SharePoint and Confluence updated for easy team access.

• Develop and maintain serviceability matrices for standardized product functionalities.

• Communicate progress and updates clearly to stakeholders and leadership teams.

• Support knowledge transfer globally to implementation teams for consistent experience.

Relevant Experience: