Job Description

1.) Daily staff management and duty management, including personnel allocation, transfer and position inspection during duty;

2.) On-site control, handling of customer complaints and emergency incidents;

3.) Daily store opening, closing, report preparation, and inventory checking of merchandise;

4.) Collecting and feeding back customers' opinions and requirements on the store, and properly handling customer complaints and various problems arising in service work;

Responsible for the implementation of all operational norms and standards of the store, inspecting and supervising employees to strictly perform their work in accordance with the company's service procedures and quality requirements, so as to ensure the safety of the store and customers entering the store;

5.) Cooperating with and supporting the company's relevant promotion activities and sales activities.

Job Qualifications

1.) More than three years of on-site management experience in brand retail industry, star-rated hotels, chain catering industry, etc.;

2.) Proficient in computer operation, able to complete report preparation, record-keeping and other related operations;

3.) Possessing strong sense of responsibility and dedication, and being able to handle heavy workload;

4.) Strong organizational coordination and team management abilities, and being capable of dealing with emergencies.
5.)Those with good Chinese and English language skills are preferred.