Job Descriptions :

• Customer Care

  • Welcome and greet all visitors, customers, and partners, ensuring a positive first impression.
  • Provide assistance to customers with inquiries, concerns, and special requests.
  • Handle customer cases and complaints in a professional and timely manner.
  • Coordinate with internal teams to resolve issues and deliver seamless support.
  • Collect and record customer feedback for continuous improvement.

• Information & Guidance

  • Provide clear, accurate, and engaging information about the New area.
  • Explain concepts related to sustainability and commercial innovation to visitors.
  • Support visitors in understanding facilities, services, and experiences within the space.

• Tour & Delegation Management

  • Lead guided tours and study visits for institutions, organizations, and partner delegations.
  • Assist with the coordination of group visits, ensuring smooth schedules and a positive experience.
  • Act as a representative for New when engaging with VIP guests or international groups.

• Standards & Operations

  • Ensure high standards of cleanliness, safety, and visitor experience within the New area.
  • Represent the New brand with professionalism, enthusiasm, and service excellence.

JOB SPECIFICATION :

• Bachelor’s degree in Hospitality, Business Administration, Communication, Sustainability, or related fields.
• Experience in customer service, hospitality, visitor engagement, or event coordination preferred.
• Experience handling VIP guests, international delegations, or guided tours is an advantage.
• Knowledge of customer service best practices and visitor engagement.
• Ability to deliver presentations and guided tours to diverse audiences.
• Strong command of English and Thai (spoken and written); additional languages are beneficial.
• Service-minded with a welcoming personality.
• Excellent interpersonal and communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proactive, collaborative, and team-oriented.
• Professional appearance and conduct.

HOURS OF OPERATION :

• 5 working days per week
• Able to work in shift time (divided into 3 shifts)