Customer Success Associate (Junior/Associate)

Bangkok, Thailand (Full-time)

• Provide prompt and helpful support to customers and freelancers through designated communication channels (e.g., chat, email, or phone).
• Take full ownership of user inquiries, ensuring timely and effective resolution by coordinating closely with internal teams such as Product, Operations, and Engineering.
• Handle complex or urgent situations with calmness, empathy, and professionalism, maintaining a positive customer experience at all times.
• Proactively identify recurring issues or improvement opportunities, and communicate insights clearly to relevant teams.
• Act as the voice of the customer by contributing suggestions to improve service processes, product features, or user experience.
• Maintain a continuous learning mindset and stay updated on platform features, policies, and best practices to ensure accurate and up-to-date support.

• Degree in related field.
• At least 1 year of experience in Customer Service.
• Able to perform well under pressure and manage multiple cases simultaneously.
• Comfortable adapting to constant changes in product and workflows.
• Able to work occasional OT on weekends or public holidays (typically 3–5 days/month)
• Strong command of the Thai language, with clear and polite verbal communication and correct grammar and spelling in writing.
• Good command of English, particularly in reading and writing.

• Previous experience related to Customer Service, with hands-on experience handling live chat, email, and phone calls.
• Experience in online platforms, or e-commerce is a strong plus.
• Familiar with CRM tools or Help Desk systems for logging, tracking, and managing customer cases.