Responsibilities

Learning & Development Strategy

• Lead the design and execution of comprehensive learning and development strategies that support business objectives, brand standards, and operational excellence.

• Develop competency frameworks, career development pathways, and succession-focused learning journeys across all operational levels.

• Establish and continuously enhance training systems, ensuring consistency, scalability, and measurable business impact.

• Design and facilitate world-class Luxury Hospitality, Fine Dining Service, and Guest Experience programs.

Operational Excellence & Service Standards

• Drive operational consistency and service excellence across all restaurant locations through structured audits, coaching, and performance improvement initiatives.

• Evaluate operational gaps and implement sustainable solutions to elevate service quality and execution standards.

• Develop and maintain SOPs, Sequence of Service, and signature service rituals that reinforce the brand's premium positioning.

• Lead training and operational readiness programs for new restaurant openings and business expansion projects.

Leadership & Talent Development

• Partner with operational leaders to develop high-performing Restaurant Managers, Supervisors, and service teams.

• Establish a robust Train-the-Trainer framework to ensure effective knowledge transfer and training sustainability.

• Strengthen leadership capabilities, coaching culture, and service mindset across the organization.

• Support talent identification, succession planning, and future leadership development initiatives.

Guest Experience & Hospitality Culture

• Champion a culture of exceptional hospitality that reflects luxury dining and premium guest experience standards.

• Develop Emotional Hospitality and Personalized Service capabilities to create memorable guest experiences.

• Analyze guest feedback, service trends, and customer insights to drive continuous improvement.

• Design and implement effective service recovery frameworks aligned with luxury hospitality expectations.

Performance Management & Business Impact

• Establish training KPIs, performance metrics, and evaluation frameworks to measure learning effectiveness and operational outcomes.

• Monitor service performance, productivity, and team capability development through data-driven analysis.

• Prepare strategic reports, insights, and recommendations for senior leadership to support organizational growth and operational excellence.

• Ensure all learning initiatives contribute to measurable improvements in guest satisfaction, employee performance, and business results.

Qualifications

• Bachelor's degree or higher in Hospitality Management, Hotel Management, Human Resource Development (HRD), Business Administration, or a related field.

• Minimum 8 years of experience in the Hospitality, Restaurant, or Fine Dining industry.

• Proven experience in Training & Development and/or Restaurant Operations.

• Experience managing teams across multiple branches or locations will be an advantage.

• Prior experience in a Michelin-starred restaurant, luxury hotel, or premium dining establishment will be highly preferred.