Resposibilities:

• Summarize & feed Learning Management System functionality requirements to the LMS Project Team to develop & improve platform to fulfill users' experience & engagement, including ensuring the alignment between developed functionality and user requirements, and system stability by attending User Acceptance Test (UAT).
• Manages the day-to-day operations and maintenance of the Learning Management System by collaborating with a team of ThaiBev Training’s Learning Program design, and Learning Delivery such as setting up courses & programs, uploading online learning contents, and assigning courses to targeted learners, including with maintaining the LMS content quality (adding, updating, & retiring courses), version control, and archival information.
• Ensures that training content is running properly at all times within the learning platform - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
• Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management.
• Provide first-tier troubleshooting assistance for users regarding logging in to the LMS and accessing courses, and / or collaborate with the LMS Project Team on escalations and requiring resolution from IT / LMS Developer to resolve LMS functionality issues, including monitoring problems/usage to ensure user experience.
• Develops standardized LMS operational processes and procedures, guidelines and documentation and ensures LMS governance model is being followed.
• Support the implementation/roll-out of ThaiBev LMS, and has awareness of all new feature LMS releases and determines how those changes impact the LMS and our processes.
• Keep current with external LMS trends and developments and apply learning to improve LMS processes. This includes staying current on the latest learning industry technologies, trends, and strategies.
• Consolidate & analyze data and/or information related to People Development (Career Development, IDP, Training Hours, Training Plan, Training Budget, Learning History, etc.), and translate to be analytical reports that into implication to Holistic People Development.

Qualifications: