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Job responsibilities
- Support users and troubleshoot IT-related problems according to priority/ user/ project requirements by phone, remote support, or onsite support
- Investigating, diagnosing, and solving computer software and hardware faults, repairing equipment, and replacing parts
- Supporting the IT Implementation projects and coordinating with vendors and all concerned departments
- Ensure network systems and server function smoothly (performance monitoring) and identify key improvements
- Administrator of Active Directory (Manage user and group policy), Manage Authentication in File Server and Group Policy (GPO)
- Administrator of Cisco IP Phone system, Cisco Wi-Fi (ISE and wireless controller)
- Administrator of VPN system
- Network Administrator and monitoring
- Managing Firewall Rule for new application request
- Managing and monitoring security systems such as Antivirus, Malware Detection System (MDS), Samsung Global Security Platform (SGSP)
- Manage and operate Time & Attendance Server, Print Server, File Server, DHCP Server, Backup Server, and CCTV.
- Handle IT expenses execution and payment process
- Support on VDO conference sessions, Company activity, and VIP visitors based on user requirement
- Provide any ad-hoc support or report request by a supervisor, RHQ, or HQ.
Qualification
- Bachelor's Degree in Information Technology, Computer Science, Business Computer, MIS or other related field.
- 1-2 years of experience in IT Support.
- Ability to learn new technologies
- Able to work with team, quick learner and self-motivate.
- Basic knowledge of IT Operation, IT Planning, Windows operating system, Network, O365, Active Directory and Group Policy, Network TCP/IP, Cisco Network, Hyper Convert, VM Ware and Backup Solutions
- Good English for communication.
- Strong in service mind
- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
- Works on problems of limited scope. Follows standard practices and procedures
- Normally receives detailed instructions on all work
- Typical entry point for university graduates
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