The Head of the Hotel Group is responsible for overall hotel operations management. This includes managing a portfolio of hotels to achieve maximum occupancy and management of the overall positive customer experience.

Key Responsibilities:

• Oversee hotel management within the portfolio and work closely with property-based teams to lead and manage hotel strategy development and oversee the execution of initiatives to enhance the customer and employee experience.
• Propose an annual hotel operating budget. Then deliver the hotel's revenue targets, KPIs, and GOP.
• Effectively leads and manages the day-to-day operational activities of the hotel through the hotel managers and department heads.
• Successfully position the hotels in the market based on value proposition criteria and other marketing activities.
• Ensure accurate forecasts and revenue management activities.
• Ensure the maintenance and capital plans are in place to protect and enhance the hotel's assets.
• Execution and management of all hotels in the portfolio to ensure proper upkeep and all service requirements for the brand will be reflected in the properties where possible.

Qualifications

• Excellent written and verbal English skills. Other languages have an advantage.
• Have a strong understanding of financial modeling and P&L.

Experience

• 5 years of experience as General Manager or similar role.

Required Knowledge, Skills, and Abilities

• Proven leadership experience in a hotel setting.
• Proven and strong people management experience.
• Hands-on and focused on delivering results with great attention to detail.
• Excellent customer service skills as well as a business mindset.
• Strong communication and writing skills.
• Demonstrable aptitude for decision-making and problem-solving.
• Strong leadership skills, understanding the big picture, and driving the company objectives in his/her area.
• Strong focus on continuous improvement and natural ability to encourage sharing & reapplying.
• Strong commercial and revenue management skills.
• Fluency in English.
• Excellent written and verbal communication skills.