Job Purpose

Perform a senior specialist within the Line 1.5 business unit (BU) of Risk & Controls function, responsible for overseeing Transaction Monitoring (TM), Anti Financial Crime (AFC) risk monitoring, and incident management across Life Operations. The role ensures the effectiveness of controls through independent review, quality assurance, and testing of Anti-Money Laundering (AML), Counter Terrorist Financing (CTF) and Foreign Account Tax Compliance Act (FATCA), Common Reporting Standard (CRS) processes, while identifying control gaps and systemic issues and lead the end-to-end AFC incident management lifecycle, ensuring timely resolution, service level agreement (SLA) compliance, and proper escalation, while driving root cause analysis, remediation, and clear risk reporting to strengthen the control environment and support informed decision-making by Management and Compliance.

Key responsibilities:

AFC Incident Governance & Remediation

• Own end-to-end AFC incident management, ensuring timely resolution, SLA compliance, and proper escalation in line with Incident Management Policy
• Manage the full incident lifecycle including identification, classification, investigation, root cause analysis, remediation, and reporting
• Lead and challenge root cause analysis and remediation plans to ensure effectiveness, timeliness, and prevention of recurrence
• Track and monitor remediation actions from Operations, Compliance, Internal Audit, and regulators through to closure
• Ensure accurate, timely reporting of incidents and key risk issues to Management, Risk Management, and Compliance

Transaction Monitoring (TM) & Risk Monitoring

• Perform end-to-end review of TM alerts and validate quality of investigation, documentation, and decision rationale in line with AML/CTF standards
• Ensure alerts are handled within defined SLA and escalated appropriately
• Conduct retrospective reviews, sampling, and thematic analysis to identify trends, systemic issues, and emerging risks
• Perform independent validation of TM rules, including post-implementation reviews of rule changes and system enhancements
• Identify control gaps, process weaknesses, and compliance breaches through continuous monitoring activities

Quality Assurance

• Perform quality assurance reviews of high-impact to ensure accuracy, completeness, and alignment with policy terms and Standard Operating Procedures (SOPs)
• Review AFC case management activities, including questionnaire responses and case documentation, to ensure compliance and audit readiness
• Document findings and escalate material issues with clear, actionable recommendations and maintain proper documentation and records to support regulatory reporting and audit requirements

Risk Reporting, Advisory & Continuous Improvement

• Prepare and deliver insightful MI and risk reporting on TM, incidents, QA outcomes, and key risk issues to senior management and governance forums
• Collaborate cross-functionally to drive remediation, improve processes, and enhance overall control environment
• Support training, knowledge sharing, and continuous improvement initiatives to uplift AFC risk management capability

Qualifiations:

• At least 5 years of experience in AML/CTF, Compliance, Risk Monitoring, Transaction Monitoring (TM), or Operational Risk within financial services and/or insurance
• Solid experience in incident management, root cause analysis, and remediation tracking
• Hands-on experience in QA / control testing / audit support for AFC or operational processes
• Exposure to claims, underwriting, or policy servicing operations is an advantage
• Proven experience in stakeholder management across Line 1, Line 2 (Compliance), Risk functions and senior management