Key Responsibilities:

• Act as an HR Business Partner for retail (mass) operations, supporting large frontline workforce across stores
• Partner closely with Operations/Store Managers to drive workforce planning, manpower optimization, and productivity aligned with business targets
• Lead and manage mass recruitment to ensure timely hiring for store operations
• Monitor and analyze key HR metrics such as turnover, absenteeism, productivity, and Time to Fill, and provide actionable insights to improve performance
• Handle employee relations matters for frontline employees, including disciplinary actions, grievances, and labor issues
• Drive employee engagement initiatives and foster a positive working environment across store locations
• Coach and support line managers in people management, performance management, and team development
• Ensure HR practices comply with company policies and local labor laws
• Lead or participate in HR initiatives and process improvements to enhance efficiency and employee experience in retail operations

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Minimum 5–8 years of HR experience, preferably in HRBP or HR Generalist roles within Retail, FMCG, or mass workforce environments
• Proven experience managing multi-site operations or large headcount workforce is highly preferred
• Strong understanding of frontline workforce management (e.g., scheduling, high turnover environment, labor management)
• Hands-on experience in employee relations and resolving operational HR issues
• Strong analytical skills with the ability to interpret HR data and provide insights
• Excellent communication and stakeholder management skills, with the ability to work closely with operations teams
• Ability to work in a fast-paced, dynamic, and high-pressure environment
• Proficient in Microsoft Excel and PowerPoint; familiarity with HR systems or digital tools is an advantage