Job Descriptions:

• Commercial Learning Strategy
• Develop and own the commercial capability roadmap aligned with Lazada Thailand's business priorities.
• Design scalable learning programs that strengthen commercial excellence across all KAM levels.
• Identify capability gaps through performance analysis, business reviews, and stakeholder feedback.
• Continuously evolve the academy curriculum to meet changing business needs.
• KAM Academy Development
• Design and manage a structured Commercial Academy covering all key commercial competencies.
• Build learning paths for different experience levels, including: New Joiners, Junior KAMs, Senior KAMs, Team Leaders.
• Develop standardized playbooks, best practices, toolkits, templates, and learning resources.
• Ensure all learning materials remain relevant and up to date.
• KAM Onboarding Program
• Design and continuously improve the end-to-end onboarding journey for new KAMs.
• Build structured onboarding plans covering: Company overview, Commercial fundamentals, Seller management, Category management, Campaign planning, Commercial systems and tools, Data analysis, Internal processes.
• Track onboarding completion and readiness through assessments and certification.
• Upskilling & Reskilling
• Design targeted upskilling programs to strengthen commercial competencies.
• Build reskilling initiatives to support evolving business priorities and organizational transformation.
• Introduce role-based learning paths that enable career progression.
• Ensure continuous learning culture across commercial teams.
• Framework & Capability Development
• Develop standardized commercial frameworks including: Seller management framework, Business review framework, Account planning methodology, Negotiation framework, Campaign planning framework, Data-driven decision making, Performance management framework.
• Standardize commercial best practices across all business units.
• Learning Delivery
• Plan and conduct: New Hire Orientation, Monthly Academy Sessions, Commercial Workshops, Quarterly Kick-off Sessions, Live Training Classes, Knowledge Sharing Sessions, Leadership Talks.
• Facilitate engaging classroom, virtual, and hybrid learning experiences.
• Learning Content Development
• Develop high-quality learning materials including: Training decks, Learning videos, Interactive modules, Case studies, Business simulations, Practical exercises, Assessments and quizzes.
• Maintain a centralized learning repository.

Qualifications:

Education

• Bachelor's degree in Business Administration, Marketing, Management, Human Resources, Education, or related field.
• Professional certifications in Learning & Development, Training, Organizational Development, or Business Management is an advantage.

Experience

• 5–8+ years of experience in Commercial Excellence, Sales Enablement, Learning & Development, Training, Commercial Operations, or related functions.
• Experience designing and delivering commercial capability programs.
• Experience developing learning curricula and competency frameworks.
• Experience in eCommerce, retail, FMCG, consulting, or technology industries is preferred.
• Experience working with cross-functional stakeholders and senior management.

Technical Skills

• Strong instructional design and curriculum development skills.
• Excellent presentation and facilitation abilities.
• Strong project management skills.
• Experience developing training materials and learning content.
• Strong analytical and problem-solving capabilities.
• Excellent Microsoft PowerPoint, Excel, and Word skills.
• Experience with Learning Management Systems (LMS) is an advantage.
• Ability to interpret business performance metrics and translate insights into capability-building initiatives.