Job Description

Team and Role Introduction:

Responsibilities:

• Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.
• Maintain & refine existing day to day operations-related automated reports
• Provide visibility in daily operations and critical support during campaigns
• Develop clear, timely and accurate periodic reports that drive continuous improvement in process and productivity using automation / self-serve dashboards where applicable
• Aggregating data from various sources and draw out insightful data for the next course of action
• Work with the internal team to address the pain point faced by buyers and sellers
• Perform analysis to drill down into certain business challenges, providing conclusions and advice based on insights.

Job Requirements

Requirements/Qualifications(must have):

• Experience in analytics, project management, strategy and/or tech consulting, or other related fields. Experience in E-commerce and/or
• Customer Service is a plus.
• Sharp critical thinking, strong analytical and numerical skills. Good communication skills
• Eager to work in a fast-paced and ambiguous environment
• Solid knowledge of SQL and other programming language. Hands-on experience in data extraction, cleaning, preparation, and dashboard development
• Highly energetic and self-motivated. Willingness to learn attitude with ability to work under pressure
• Bachelor’s or Master's degree in relevant field of study.
• Requirements/Qualifications(good to have):