Hello, we're L'Oréal, we're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
As a Clienteling Manager for our Luxe division in Bangkok, you will be instrumental in cultivating and nurturing relationships with our most valued clients. Reporting to the Head of Marketing and Retail, you will lead a team of expert Sales Advisors to deliver unparalleled, personalized experiences that enhance brand loyalty and drive our business forward.
Your key responsibilities will be to:

• Drive Client Relationships: Develop and execute a comprehensive strategy to engage high-value clients, working with partners like luxury hotels, concierges, and local businesses to create exclusive client acquisition opportunities.
• Lead and Coach the Team: Guide, train, and motivate your team of Sales Advisors, coaching them on best practices for client communication and relationship building to achieve their clienteling KPIs.
• Leverage Data Insights: Work closely with the CRM team to analyze client data, identify behavioural trends, and translate these insights into actionable plans for personalized outreach and VIP experiences.
• Orchestrate VIP Experiences: Design and initiate memorable in-store events and exclusive moments for our top clients, aligning with new launches and key brand milestones to drive conversion and engagement.

We Are Looking For
You're a great match for this role if you are a natural leader with a strong understanding of the luxury market. You excel at building meaningful connections and using data to inform your strategy. We are looking for someone with:

• Customer Centricity: A genuine focus on understanding and delivering exceptional service to high-value clients.
• Business Acumen: The ability to analyze performance, identify commercial opportunities, and make data-driven decisions.
• People Development: Strong leadership skills to coach, motivate, and empower a team to succeed.
• Stakeholder Management: The ability to influence and collaborate effectively with internal teams and external partners.
• Digital Acumen: Proficiency with CRM systems and digital tools to manage client relationships and analyze data.
• A Bachelor's degree and fluency in both Thai and English.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

Who We Are
L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
L'Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L'Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l'Écart.
We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.