Key Responsibilities:

• Perform the daily execution of operations, including but not limited to processing transactions, verifying accounts, and verifying customer assets
• Respond to the large volume of customer inquiries and questions, and provide information regarding tradings, digital asset transfers, and company products or services with great attention to detail and a customer-service-centric mind
• Conduct duties following communication procedures, guidelines, regulations, and policies correctly
• Participate with cross-functional teams to address the operational work process issues and identify opportunities to optimize customer experience to increase customer satisfaction
• Participate in projects and other special tasks as assigned

Required Qualifications:

• Bachelor’s degree in any field (Knowledge and Skills)

• Minimum 1 year of experience in Operations, Customer Support, or any related field (Knowledge and Skills)

• Good verbal and written communication skills in both Thai and English (Knowledge and Skills)

• Good explanation with a can-do attitude and a keen attention to detail (Knowledge and Skills)

• Customer-centric mindset focusing on providing a positive customer experience (Knowledge and Skills) + (Stakeholder Management)

• Ability to remain calm and maintain patience during difficult customer interactions (Knowledge and Skills) + (Stakeholder Management)

• Comfortable working in a fast-paced and ambiguous environment(Knowledge and Skills)

• Ability to prioritize and manage multiple responsibilities (Knowledge and Skills)

• Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays) (Timeframe for Delivering Results)

Nice to have:

• Experienced in cryptocurrency, banking, online payments, exchanges, or trading
• Experienced in Operations or Customer Support
• General understanding of KYC/AMLO requirements
• Work experience in a high-growth startup or tech company

Working Conditions:

• Working Hours: Work in shift rotation / 5 working days with 2 days off
• Location: Headquarters, FYI Center Building
• Work Environment: Dynamic, fast-paced, and collaborative, with a focus on areas that are crucial for driving the platform's success and ensuring its growth and stability in a competitive and regulated industry