Job Description :

• Provide end-user and problem resolution for computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Checking computer equipment for electrical safety
• Maintaining records of software licenses, computers and hardware
• Managing stocks of equipment and asset tag, consumables and other supplies
• Purchasing IT equipment and coordinate with the vendor team
• Being responsible for any task assigned by manager

Qualifications :

• Bachelor's degree in computer science, information technology
• 2-4 years of experience as an IT support role
• Exceptional ability to provide technical support and resolve queries
• In-depth knowledge of computer hardware, software, and networks
• Ability to determine IT needs, onboarding and train end-users
• Proficiency in IT helpdesk software, such as Freshservice

Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.