ธนาคารยูโอบี จำกัด (มหาชน)
ประกาศงานนี้หมดอายุแล้ว
Service and Sales Specialist - English Speaking Agent
ที่ธนาคารยูโอบี จำกัด (มหาชน)
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
Responsibilities:
- Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance
- Participate in engagement campaigns to potential and existing clients to increase growth opportunities
- Assist office staff with client credit applications and transaction processing
- Analyze disbursement reports and assist providers with account reconciliation
- Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone
- Order, replace, and track provider enrollment kits and marketing information
- Process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems
- Retrieve, update, and store provider data in all appropriate systems
- Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions
- Update information for change of address and bank info changes and perform department assistance functions as assigned by management
- Assist in reviewing all setups and Merchant Non-Monetary transactions, create new merchant setups in Sales Assist, VeriFone, and Web, and provide merchant specialty reporting
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Job Requirements
- 2-4 years of relevant experience
- Experience within customer service, call center, or retail preferred
- Experience with relationship building with internal and external customers
- Retrieve, update, and store provider data in all appropriate systems
- High School diploma or equivalent
Be a part of UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
ประสบการณ์ที่จำเป็น
- 2 ปี
เงินเดือน
- สามารถต่อรองได้
สายงาน
- งานขาย
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
UOB เป็นธนาคารที่มีชื่อเสียงอย่างมากในอาเซียนรวมถึงประเทศไทย โดยมีสาขามากกว่า 150 สาขาทั่วประเทศ เราเป็นธนาคารพาณิชย์ชั้นนำระดับภูมิภาคที่มุ่งมั่นนำเสนอผลิตภัณฑ์คุณภาพและบริการชั้นเลิศแก่ลูกค้า เราใส่ใจในการทุกความต้องการของลูกค้าและพร้อมจะให้ความช่วยเหลือทางด้านการเงินแบบครบวงจร
ร่วมงานกับเรา: We are seeking committed, energetic individuals who believe in being rewarded for performance, who want to grow in their careers, while at the same time, contribute to UOB’s exciting growth in Thailand. เรากำลังมองหาพนักงนานที่กระตือรือร้นและชื่นชอบที่จะทำงานเพื่อผลตอบแทนระดับสูง และต้องเป็นคนที่ ... อ่านต่อ
สวัสดิการ
- ทำงาน 5 วัน/สัปดาห์
- ประกันสุขภาพ
- จ่ายค่าทำงานล่วงเวลา
- โบนัสขึ้นอยู่กับผลงาน
- ประกันทันตกรรม
- การพัฒนาเพื่อความเป็นมืออาชีพ
