Job Summary

KTCS is seeking a highly motivated and experienced

System Engineer (Windows Platform)

to support, maintain, and enhance our enterprise infrastructure environment. The successful candidate will be responsible for managing Windows-based systems, ensuring platform availability, security compliance, operational stability, and supporting business-critical applications in a 24x7 enterprise environment.

This role requires strong technical expertise in Microsoft technologies, virtualization platforms, cloud infrastructure, troubleshooting, and automation to ensure reliable and secure IT operations.

Key Responsibilities

Infrastructure Administration

Install, configure, administer, and maintain Windows Server platforms and related infrastructure services.

Manage and support Microsoft Active Directory, Group Policy (GPO), DNS, DHCP, File Services, and Certificate Services.

Maintain system performance, availability, and reliability to meet service-level objectives.

Perform system upgrades, patch management, and lifecycle management activities.

Platform Operations & Support

Monitor production systems and proactively identify potential issues.

Perform incident, problem, and change management activities.

Conduct root cause analysis (RCA) and implement corrective actions.

Support 24x7 business-critical platforms and participate in on-call support when required.

Ensure timely resolution of operational incidents and service requests.

Virtualization & Cloud

Administer and support virtualization platforms such as VMware vSphere, Hyper-V, or equivalent technologies.

Support cloud platforms including Microsoft Azure and hybrid infrastructure environments.

Participate in infrastructure migration, system refresh, and modernization projects.

Security & Compliance

Implement security hardening and compliance controls across Windows platforms.

Perform vulnerability remediation and security patch management.

Support audit activities and ensure compliance with internal policies and regulatory requirements.

Maintain baseline configurations and operational standards.

Backup & Disaster Recovery

Manage backup and recovery processes.

Support disaster recovery planning, testing, and execution.

Ensure business continuity requirements are met.

Automation & Continuous Improvement

Develop and maintain automation scripts using PowerShell or other scripting tools.

Continuously enhance operational efficiency through process improvements and automation.

Create and maintain technical documentation, standard operating procedures (SOPs), and knowledge articles.

Project Implementation

Participate in infrastructure implementation projects and technology upgrades.

Collaborate with cross-functional teams including Network, Security, Database, Application, and Cloud teams.

Provide technical recommendations and support solution design activities.

Qualifications

Education

Bachelor's Degree in Computer Engineering, Computer Science, Information Technology, or related fields.

Experience

Minimum 3-8 years of experience in Windows System Administration or Infrastructure Support.

Experience supporting enterprise-scale environments is preferred.

Experience in financial services, banking, or mission-critical environments will be an advantage.

Technical Skills

Required

Microsoft Windows Server (2016/2019/2022)

Active Directory Services

DNS, DHCP, Group Policy

Microsoft IIS

PowerShell Scripting

VMware vSphere or Hyper-V

Storage and Backup Technologies

System Monitoring Tools

Microsoft Azure Fundamentals

IT Infrastructure Troubleshooting

Preferred

Microsoft Azure Administration

Microsoft Entra ID (Azure AD)

Microsoft System Center Suite

Windows Clustering

SQL Server Administration

Veeam Backup

Microsoft 365 Administration

Infrastructure Automation Tools

Soft Skills

Strong analytical and problem-solving skills.

Excellent troubleshooting capability.

Ability to work effectively under pressure.

Good communication and stakeholder management skills.

Team-oriented mindset with strong customer service focus.

Ability to learn new technologies and adapt to changing environments.