Key Responsibilities

• Lead and manage the MIS team responsible for Collections reporting, performance monitoring, and incentive/commission calculation and payment processes.
• Oversee the preparation and accuracy of daily, weekly, and monthly business reports for the Collections Department.
• Manage and validate incentive/commission calculations to ensure accuracy, completeness, and compliance with approved incentive schemes and business rules.
• Work closely with Collections, Finance, HR, IT, and other relevant functions to ensure timely and accurate incentive/commission payments.
• Analyze and improve existing reports, processes, and data workflows to enhance efficiency, accuracy, and turnaround time.
• Develop and automate data processes for routine and ad-hoc reporting using tools such as SAS, SQL, Power BI, Tableau, Access, and Excel.
• Gather business requirements, translate them into reporting and analytical solutions, and coordinate with cross-functional teams to deliver new business requirements.
• Develop performance tracking reports and dashboards to monitor collector productivity, efficiency, and key performance indicators.
• Design and develop data visualizations and dashboards that enable management to understand business performance and make informed decisions.

• Provide data analysis and recommendations to support incentive scheme design, performance management, and business planning.
• Establish appropriate data validation and quality control processes to minimize reporting and incentive calculation errors.
• Present complex data and analytical findings clearly to management and business stakeholders.

• Coach and develop MIS team members, assign workload, monitor performance, and ensure timely delivery of team objectives.

Qualifications

• Bachelor's or Master's degree in Business Administration, Statistics, Economics, Information Technology, Computer Science, Data Analytics, or a related field.
• Minimum 10 years of experience in MIS, Business Intelligence, Data Analytics, Reporting, or a related field, with experience in a team lead or supervisory capacity preferred.
• Experience in MIS/reporting within Collections, Banking, Financial Services, or a similar high-volume operational environment is highly preferred.
• Strong experience in SQL and SAS for data extraction, manipulation, and analysis.

• Experience in developing dashboards, automated reports, and data visualization solutions.
• Strong understanding of data validation, data quality, and reporting controls.
• Experience with incentive, commission, productivity, or performance-based calculation is an advantage.
• Strong analytical, problem-solving, and numerical skills with high attention to detail.
• Strong communication and stakeholder management skills, with the ability to translate business requirements into practical data solutions.
• Demonstrated leadership skills with the ability to manage, coach, and develop an MIS team.