Job Summary

Lead the strategy, design, delivery, and continuous improvement of Sales & Distribution technology solutions to support business growth and operational excellence. Serve as the subject matter expert for sales applications, partnering with business stakeholders, vendors, and cross-functional teams to translate business needs into scalable technology solutions, ensure service reliability, optimize business processes, and drive digital transformation initiatives across sales and distribution operations.

Job Responsibilities*

Sales & Distribution Solution Design & Application Development

• Serve as the subject matter expert for Sales & Distribution applications, including Point of Sale (POS), Distributor Management System (DMS), and related sales platforms.

• Translate business requirements into end-to-end solutions covering order-to-cash, pricing and promotions, distributor and retail operations, and sales reporting.

• Design and oversee integrations between sales applications and the ERP core, as well as connected systems such as CRM, e-commerce, payment, loyalty, and data platforms.

• Review functional and technical designs delivered by the vendor team to ensure quality, fitness for purpose, and alignment with standards.

Service Performance & Operational Excellence

• Ensure the stability, availability, performance, and support effectiveness of POS, DMS, and related sales applications, including store and distributor operations.

• Drive continuous service improvement through enhanced processes, tools, and monitoring.

• Lead process improvement and automation initiatives across Sales, Distribution, Trade Marketing, and Channel operations to increase productivity and operational efficiency.

Stakeholder & Demand Management

• Partner with sales, channel, and distribution stakeholders to understand their priorities, pain points, and upcoming needs.

• Manage the demand pipeline by assessing requests, estimating effort, setting priorities, and planning delivery.

• Align technology solutions with business objectives, and communicate status, risks, and trade-offs clearly.

People Leadership & Capability Development

• Lead the partner vendor team (TCS), managing performance, delivery quality, and adherence to contractual SLAs.

• Drive capability development, knowledge transfer, and succession planning for key roles.

• Plan resources and capacity to meet business demand.

• Foster team engagement and a culture of ownership and continuous improvement.

Qualifications

• Bachelor's degree or higher in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or related fields.

• Professional certifications in ERP, Project Management, IT Service Management, Business Analysis, or related areas are preferred.

• 8-12 years of experience in enterprise applications, sales systems, or digital platforms, with strong exposure to Sales & Distribution processes.

• Proven experience in designing and delivering systems across the retail sales chain, such as POS, store and channel inventory, distribution management (DMS), sales tracking, and partner / dealer management systems.

• Experience leading large-scale application projects and cross-functional initiatives from requirements gathering through deployment and stabilization.

• Strong experience in stakeholder management across Sales, Distribution, Trade Marketing, and Channel Operations.

• Experience managing vendors, system integrators, and outsourced service providers, including contract governance and SLA management.

• Experience driving process improvement, automation, and digital transformation initiatives.

• Experience leading teams, project squads, or virtual teams in a matrix organization.

• Strong knowledge of Sales & Distribution business processes, including Order-to-Cash (O2C), Sales Operations, Distributor Management, Pricing, Promotions, and Trade Execution.

• Expertise in retail commercial systems, including POS, inventory,DMS, sales tracking, and partner / dealer management.

• Strong understanding of enterprise application architecture, system integration, and data flows between ERP and surrounding systems.

• Knowledge of software development lifecycle (SDLC), project delivery methodologies, and IT service management practices.

• Strong vendor management, contract governance, and service delivery management capabilities.

• Excellent stakeholder management, business partnering, negotiation, and influencing skills.

• Strong analytical, problem-solving, and decision-making capabilities.

• Ability to lead initiatives, manage priorities, and drive execution across multiple projects and stakeholders.

• Strong communication and presentation skills, with the ability to engage both technical and business audiences.

• Knowledge of process automation, digital transformation, and continuous improvement methodologies.

• Resource planning, capacity management, and team leadership capabilities.

• TRUE CORPORATION