Senior Associate, Enterprise S Omnichannel

• Taking care and managing B2B selling activities on Enterprise customers focusing on Enterprise S Omnichannel which majority located in BMA central and east region through client's relationship and sale management to achieve the revenue and key financial targets.

• Actively contact, pitch, and close sales with designated Small Enterprise (Size S) accounts from the assigned database; drive and secure new revenue streams to achieve corporate sales targets (KPIs).

• Proactively monitor, follow up, and negotiate contract renewal terms with existing accounts in the portfolio prior to contract expiration; build strong client relationships to retain base revenue and minimize churn rate.

• Manage and protect commercial interests within the existing customer base regarding contract modifications, including adding new services (Add), coordinating relocation and contract restructuring (Move), and upgrading packages (Change).

• Focus on upselling and cross-selling initiatives to expand contract value, maximize Share of Wallet, and increase Average Revenue Per Account (ARPA) on customers' ICT spending with the company's products and services.

• Collaborate with cross-functional teams as needed to best position the company's products and services, ensure smooth service delivery, and maintain overall customer management to attain the highest level of customer satisfaction.

• Collaborating with cross functional team as needed to best position company's product and services

Qualification

• Bachelor's Degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field

• At least 1–3 years of experience in B2B Sales, Corporate Sales, or Account Executive roles; experience in Telecom, IT, Internet, Cloud, or SaaS industries is highly preferred.

• Certified Professional Salesperson (CPSP) or any accredited professional B2B sales training certificates is a plus.

• Strong skills in high-volume outbound calling to generate leads and qualify prospects quickly; possess sharp negotiation skills to successfully close smaller-scale deals over the phone.

• Proficient in consultative selling for large-scale deals; capable of securing appointments and presenting complex solutions face-to-face to executive-level decision-makers and enterprise clients.

• Proven ability to manage and grow an existing client portfolio; skilled in proactive contract renewals to maximize client retention, while driving revenue expansion through strategic upselling and cross-selling. Attentive to detail when handling Add, Move, Change processes.

• High discipline in utilizing CRM platforms (e.g., Salesforce) to log call histories, update customer insights, and accurately track the sales pipeline to ensure timely and effective follow-ups.