ชาเนล (ประเทศไทย)
ประกาศงานนี้หมดอายุแล้ว
General Manager - Fashion and Watches & Fine Jewelry
ที่ชาเนล (ประเทศไทย)Job Purpose:
Leading the Fashion and W&FJ division with passion and professionalism in order to further engage employees and clients of today and tomorrow.
That leadership role should be played through clear strategic thinking (long term and data driven) and by giving priority to people development as well as by being a role model for Chanel's 'leadership attributes'
Key Responsibilities
Upholds the image of the brand
- Instills an uncompromising culture in which image comes first
- Acts as role model / brand ambassador in terms of communication, behavior and grooming, whether with internal or external customers, thereby inspiring the teams to do the same.
- Partners proactively and closely with the Visual Merchandising, Style, Retail and Product teams to ensure that window and in-boutique displays consistently reflect the essence of the seasonal collection and that boutique environment is in optimum condition in accordance with the Chanel image.
- Nurtures harmonious relationships with landlords, PR, Media and local public authority.
Leads and develops team
- Fosters a culture of excellence in the team and ensures that team members are engaged, motivated and performing their duties in accordance with Chanel vision and mission.
- Dedicates time to people development, with focus on Retail Management and, through Retail Management, Heads of Boutiques, to ensure that they are able to effectively lead "self-managed" boutiques. To influence them to become inspirational leaders and brand advocates through mentoring, coaching and being positive role models.
- Develops team members through identification of strengths and areas of improvement and through individual development plans, including job expansion (for example 'special projects'), job rotations or others.
- Works closely with HR in making hiring decision, to retain talent and to put together succession planning in the short and long term, identifying key present and future talents.
Builds and updates divisional strategy
- Puts together, based on data driven analysis of strengths and weaknesses of the brand and market characteristics, priorities (goals and ways to achieve them) for the year and the forthcoming 3 to 5 years in all key domains (Brand, People, Clients and Operational efficiencies / Financial health) in line with global and regional strategies.
- Develops that strategy collectively, taking into account all inputs from within the division and from outside the division (especially Communications but also all other divisions) as well as the regional team
- Communicates the strategy clearly to all parties concerned and address related queries
- Makes sure its execution is smooth and closely monitored by all
- Keeps updating it regularly whenever necessary and in line with execution outcome
Builds a client-centric team (with Retail, Marketing, Style and Training teams)
- Drives a client-centric culture to champion long term customer engagement.
- Emphasizes to the team the importance of personalized understanding of every Elite/High Clients' needs and expectations (lifestyle, "as a person"). Wherever possible, makes an effort to get acquainted with Elite Clients.
- Ensures that the Retail Team pays adequate attention to all levels of clients, regardless of their spending, so as to grow their loyalties with and engage them to the brand for the long term.
- Works proactively with the Marketing Team to analyze customer trends, visits, purchases and other behaviors. Spares no efforts to see that Clients' needs and expectations are always met, and surpassed frequently.
- Sets high standards in all aspects of customer service. At all times, ensures that service provided is in line with company standards. Proactively partners with Training team to address short-comings in customer service identified through client surveys or other feedback.
- Consider all client feedback and sees that all customer service complaints and/or merchandise complaints are handled expeditiously and according to guidelines.
- Ensures that CEM data on each customer is captured accurately and kept up-to-date.
Properly manages Merchandise & Inventory (with Product, Style and Retail teams)
- Works closely with the Product teams to ensure that each boutique is stocked with an appropriate depth and width of merchandise that is relevant to the profile of the boutique's clientele, and also upholding the philosophy of "One Boutique One Story":
- Ensure promptness in transferring in best sellers and transfer out slower moving merchandising.
- Advocates collaboration between boutiques on inter-boutique stock transfers.
- Proactively brainstorms with VM, Retail, Product, Marketing and Training teams on how to improve slow movers.
- Oversees the buying process including the OTB six times a year and provides guidance to the Product team to ensure a good balance between image and commercial needs.
- Encourages active participation from the retail teams during pre and post buy meetings, and mandates providing regular qualitative feedback on products to the Product Team. Supports the "buy by boutique" initiative for product categories as determined by Fashion Management.
- From a product strategy point of view, reinforces, in co-operation with the Product, Style and Training teams, the inspiration of every collection and inspires the boutique team to have a positive mindset towards new products, ideas and inspirations.
- Designs and develops, for each boutique, the most efficient process of getting stocks to the shop floor and to clients as quickly as possible.
- Enforces procedures and processes aimed at eradicating stock losses, stock adjustments and stock discrepancies. Regularly tests and examines control processes in this area.
Manages KPIs (with each direct report)
- Works with Retail Management to fulfill Service KPIs, devises strategies to bridge the service gaps, if any.
- With retail and Marketing teams, drives sales on a daily / weekly / monthly basis for the team. Analyzes variance against sales targets and take appropriate actions, including setting targets for telephone calls, appointments and follow up sessions for the team
- Liaises closely with Product and warehouse teams to ensure that the assortment and stock are at optimal levels to achieve targeted sales.
- Ensures maximum sales are achieved during full price periods and sees that the boutique team members follow reservation and mark-down policies.
- Recommends and enhances commission /incentive schemes to achieve short-term and long-term Service and Sales targets
Operations Management (with Retail Management)
- Ensures each boutique maximizes staff strength according to traffic demands and trading patterns. Readily supports shortfalls or one–off special demands for manpower by attaching staff to different boutiques.
- Ensures all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed. Partners with Finance Department to regularly review internal controls with regards to protection of company assets and prevent losses.
- Ensures daily sales and appropriate paperwork (if still needed) is accurately completed
- Reports on customer trends / demands, competitor activity and merchandise movement to Fashion Management on a regular basis.
Fosters Close Partnerships:
- Forms close partnerships within the division (all direct reports and beyond) and with other divisions (Communications, HR, Finance, DC, IT and F&BP) to best execute and achieve business objectives.
Develops Watch & Fine Jewelry (with W&FJ Manager)
- Integrates W&FJ within the division (no silo) while respecting the specificities (Retail / Marketing / VM / Training) of the W&FJ product category
- Increase WFJ sales and clients penetration in Fashion through clienteling and retail efforts driving Fashion clients conversion (target sales penetration WFJ 5%)
- Ensure constant focus on the WFJ category in Thailand through leadership messages and support of the category in synergy with Fashion
- Build J12 & Coco Crush as the iconic CHANEL WFJ must have pieces in Thailand
- Develop the High End business of CHANEL in Thailand on the mid term by:
- increasing exposure of the Thai Elite to CHANEL HJ, through events, customer trips and CEM
- recruiting and converting clients to the HJ of CHANEL
- building up a loyal client base of high end pieces collectors
- Groom and mentor the WFJ development manager to be the champion of WFJ in Thailand, ensuring cross functions collaboration around the category
- Work in close partnership with the Regional WFJ Team to define and implement the Y1 strategic plan & long term roadmap
Person Specifications:
The ideal candidate will be a dynamic and credible business leader with at least 10 years of retail management experience managing the operations of an international luxury brand.
The position will require further strengthening and development of the retail infrastructure, operation and people. The successful candidate will have well developed retail operations leadership skills and should be an excellent leader and coach. With exceptional people skills and a proven ability to lead and motivate staff, the candidate will be a well-rounded team builder who is
capable of managing a business through leveraging teams. Exposure to buying and merchandising will be highly regarded, as would a brand centric approach.
Preferred Qualifications:
- Experience and proven track record of leading a group of luxury brand retail stores in Thailand. Experience in luxury fashion sector will be an advantage.
- Future-oriented strategic vision and acumen, with the ability to communicate the company's vision and to obtain buy in from staff.
- Solid business and general management experience
- Strong brand development and creative marketing skills
- Results and bottom line oriented, with strong resource allocation skills
- Enthusiastic, energetic, and ability to create an environment that demands high standards, yet also fosters a highly positive employee attitude
- A progressive management style and develops people effectively
- Openness to change, collaborate and a team player
- Appetite to innovate and exhibits traits of entrepreneurship, with the willingness to experiment and try new things
- Agility and adaptability to lead the Fashion team in a VUCA (Volatile, Uncertain, Chaotic, Ambiguous) business environment
- Well-developed interpersonal skills in order to be able to work in people driven business
- Fluency in English
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL
ประสบการณ์ที่จำเป็น
- 5 ปี
เงินเดือน
- สามารถต่อรองได้
สายงาน
- การจัดการ
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
จำนวนพนักงาน:100-500 คน
ประเภทบริษัท:อุตสาหกรรมเสื้อผ้า/สิ่งทอ
ที่ตั้งบริษัท:กรุงเทพ
เว็บไซต์:www.chanel.com
ก่อตั้งเมื่อปี:n/a
คะแนน:3.5/5
ที่ชาเนล รากฐานความสำเร็จของเราเกิดจากพนักงานที่คอยสร้างสรรค์คุณค่า มีความคิดสร้างสรรค์ สไตล์ ความทันสมัย เพื่อคอยตอกย้ำความคลาสสิก ตั้งแต่ช่วงต้นกำเนิดของ Coco Chanel ให้คงอยู่ตลอดมาจวบจนถึงทุกวันนี้ วัฒนธรรมในการสร้างสรรค์ผลิตภัณฑ์ที่มีคุณภาพคงอยู่ในทุกอณุของชาแนล ทุกคนต่างรู้สึกมีส่วนร่วมแบ่งปันค ... อ่านต่อ
ร่วมงานกับเรา: With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and mode ... อ่านต่อ
สำนักงานใหญ่: 8th Floor, The Offices at Central World 999/9 Rama I Road, Pathumwan, Bangkok. 10330 Thailand
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ที่ WorkVenture เราให้มูลเชิงเกี่ยวกับบริษัท ชาเนล (ประเทศไทย) โดยมีข้อมูลที่เกี่ยวข้อง ตั้งแต่ภาพบรรยากาศการทำงาน รูปถ่ายของทีมงาน ไปจนถึงรีวิวเชิงลึกของการทำงานที่นั่น ซึ่งข้อมูลทุกอย่างบนหน้าของบริษัท ชาเนล (ประเทศไทย) มีพนักงานที่กำลังทำงานที่บริษัท ชาเนล (ประเทศไทย) หรือเคยทำงานที่นั่นจริงๆ เป็นคนให้ข้อมูลจริงสมัครงาน โครงการวิจัยสมัครงาน สยามฮอทไลน์สมัครงาน ไมโครซอฟท์สมัครงาน ควอด 22