Job Description

• Deliver product training to Beauty Advisor (BA) in line with the sales cycles and training priorities
• Conduct ongoing in-store education in the assigned market focusing on elevated service, product knowledge. Maintain high standards of image at all times.
• Review the staff performance; provide professional advice and sales techniques to font line staff; implement improvement plans and actions
• Plan beauty products education, develop product training materials
• Adapt training materials to fit the local context and enhance content of existing training support documents as and when required.
• Conduct classroom coaching as well as follow-up and improve individual productivity of beauty advisors
• Assess training needs and formulate training materials to align with corporate training guidelines, ensure high service quality and enhance sales performance
• Perform makeup consultation and beauty product demonstrations
• Evaluate BA performance in term of product knowledge, service standard, massage, and selling techniques
• Adapt and translate training materials into key selling messages to fit local market and deliver training modules to BA
• Organize and conduct training seminar. Involve in brand events and promotions
• Conduct regular store visits to ensure the frontline talent development
• Evaluate and monitor the effectiveness and efficiency of training programs based on the feedback from internal and external customers

Qualifications

• Bachelor's degree in administration or any related field
• 2 years or above working experience in Beauty or Retail Business or Airline Business
• Hands-on experience in training and development, familiar with the full spectrum of the training process is a must
• Proficient knowledge and awareness of beauty industry, market and competitive trends
• Self-starter, able to work independently and as part of a team and must have good time management skills
• Self-motivated, results oriented, strategic & creative mindset, collaborative leadership
• Exceptional verbal & written communication, presentation, public speaking, & media skills
• Excellent planning and organizational skills
• Good command of spoken and written English