ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Quality Assurance, English

ประเภทงาน:

งานประจำ

• Handle regulatory submission of new product, existing product by working with FDA, Marketing and Supply Chain team.
• Compile dossiers for product registration and renewing of product licenses on a regular basis.
• Prepare and submit regulatory notifications and registrations as required by the company s standards to ensure compliance and timely approval for market release of new and existing products.
• Oversee processes involved with maintaining annual licenses, registrations, and listings.
• Monitor and keep up to date with changes in relevant regulatory legislation and guidelines that may impact products and business strategies.
• Arrange and update packaging artworks of registered products.
• Liaise with the regulatory authorities to obtain registration certificate approval or amendment approval.
• Liaise with the regulatory authority as well as overseas counterparts regards to regulatory affairs matters, including product registrations, variations to existing products and renewals.
• Support logistics function regarding import products.
• Answer inquiries regarding shipping regulations, correct product labeling, saleable product locations and promote good compliance practice.
• Monitor post-market vigilance issues and take role in risk management/assessment.
• Provide advice and advance warning on potential regulatory risks and proposing preventive or corrective measures accordingly.
• Keep updated with FDA regulations and potential changes that will impact the business and advise the appropriate action plans.
• Perform ad-hoc duties as assigned.
• Bachelor s degree or Master s Degree in Pharmaceutical Science or Science.
• Minimum 2 years of experience in cosmetics regulatory affairs.
• Experience in cosmetics, beauty, skin care regulation is a plus.
• Solid knowledge of Cosmetic Products Control in Thailand Guidelines and ASEAN Cosmetic Directive (ACD).
• Excellent time management and interpersonal skills.
• Good command in English.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Answer all online chats regarding product information and general client concerns in a timely and professional manner.
• Responsible for all online orders (Lazada/Shopee, own website). Order processing, monitor fulfilment of delivery and product returns.
• Coordinate with marketing team to assist in generating pre or post live promoting artworks such as banner.
• Handle customer complaints, provide appropriate solutions and alternatives within designated time limits, and resolve the problem with best solution.
• Assist Ecommerce team to ensure all products information such as pricing, promotion, stocks level, layout, and images are up to date and available-to-sell.
• Support uploading of product listings including content for various marketplaces such as Shopee, Lazada, as well as the company's e-commerce website.
• Check and consolidate orders to warehouse department at the end of the day without errors.
• Assist in Returns and Replacements as needed.
• Other related operational tasks such as logistics-related matters to ensure smooth running flow for the e-commerce business.
• Perform other duties as assigned.
• Bachelor s degree in Business Administration or related field.
• Minimum 1-year experience in Social Media Admin or Customer Service.
• Proficient in using Social Media platform (especially Facebook, Instagram, Line, Shopee, Lazada).
• Preferably to have knowledge on v-lookup and pivot table.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Must be sales enthusiast and passionate about convincing potential customer to purchase our products.
• Ability to work in a high-energy, fast paced environment and easily adapt to change.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teaching, English

ประเภทงาน:

งานประจำ

• Deliver product training to Beauty Advisor (BA) in line with the sales cycles and training priorities.
• Conduct ongoing in-store education in the assigned market focusing on elevated service, product knowledge. Maintain high standards of image at all times.
• Review the staff performance; provide professional advice and sales techniques to font line staff; implement improvement plans and actions.
• Plan beauty products education, develop product training materials.
• Adapt training materials to fit the local context and enhance content of existing training support documents as and when required.
• Conduct classroom coaching as well as follow-up and improve individual productivity of beauty advisors.
• Assess training needs and formulate training materials to align with corporate training guidelines, ensure high service quality and enhance sales performance.
• Perform makeup consultation and beauty product demonstrations.
• Evaluate BA performance in term of product knowledge, service standard, massage, and selling techniques.
• Adapt and translate training materials into key selling messages to fit local market and deliver training modules to BA.
• Organize and conduct training seminar. Involve in brand events and promotions.
• Conduct regular store visits to ensure the frontline talent development.
• Evaluate and monitor the effectiveness and efficiency of training programs based on the feedback from internal and external customers.
• Bachelor's degree in administration or any related field.
• 2 years or above working experience in Beauty or Retail Business or Airline Business.
• Hands-on experience in training and development, familiar with the full spectrum of the training process is a must.
• Proficient knowledge and awareness of beauty industry, market and competitive trends.
• Self-starter, able to work independently and as part of a team and must have good time management skills.
• Self-motivated, results oriented, strategic & creative mindset, collaborative leadership.
• Exceptional verbal & written communication, presentation, public speaking, & media skills.
• Excellent planning and organizational skills.
• Good command of spoken and written English.