Title: Retail Training Team lead

Location: Bangkok (Head Office – Sathorn)

Employment Type: Full-time, permanent

Aura Wellness Group is one of Thailand's fastest-growing aesthetics and wellness platforms, with a portfolio that includes Aura Bangkok Clinic, Aura Xpress Clinic, and AURASOL Wellness & Spa. We serve both local and international clients with a full range of beauty, skin, and wellness solutions – from Botox and fillers to laser treatments and spa programs. From our head office in Sathorn, we support a rapidly expanding network of clinics and wellness outlets in Bangkok and key provinces. We are a performance-driven, yet friendly and collaborative organisation where ideas are valued, speed matters, and people who take ownership can grow quickly.

About the role

Lead the training function for frontline clinic staff across all branches. This is a hands-on training role for someone who genuinely enjoys teaching, engaging with people, and helping employees build confidence in their work.

The role is responsible for designing, delivering, and continuously improving training programs covering new joiner onboarding, customer service, selling skills, product knowledge, POS and operational processes, VIP protocols, sterilization, and customer communication. You will also develop new learning formats, including e-learning and standardized training materials, to ensure consistent service quality across all branches.

We are looking for an engaging and approachable trainer who creates a positive learning environment, explains complex topics clearly, and makes employees feel comfortable asking questions and learning from mistakes.

Key Responsibilities

• Training Strategy & Planning

• Develop an annual training plan for frontline clinic staff, aligned with business priorities and branch requirements.

• Conduct training needs analysis using employee performance data, branch feedback, quality-control findings, and operational results.

• Identify capability gaps and recommend practical training solutions.

• New Joiner & Onboarding Training

• Design and deliver structured onboarding programs for new clinic staff.

• Cover essential topics such as company and brand knowledge, service standards, basic product knowledge, POS systems, and operational workflows.

• Support new employees throughout the learning process and ensure they become clinic-ready within the agreed timeframe.

• Create an encouraging learning environment where new employees feel comfortable participating and asking questions.

• Recurrent & Skill-Upgrade Training

• Plan and deliver refresher and skill-development training for existing clinic staff.

• Training topics may include customer service, selling skills, customer communication, POS updates, VIP protocols, and complaint handling.

• Work closely with the Retail team and Branch Managers to address specific service or performance gaps.

• Provide practical coaching and constructive feedback that helps employees improve with confidence.

• Related Training Program

Product Knowledge Training

• Collaborate with doctors, medical advisors, Retail, and Marketing teams to develop product knowledge training for treatments such as Botox, fillers, lasers, injections, and wellness services.

• Translate clinical and technical information into clear, practical, and easy-to-understand content for frontline employees.

• Update training materials whenever products, services, or treatment protocols change.

Quality, Safety & Sterilization Training

• Ensure clinic staff are properly trained in sterilization techniques, infection prevention, and safety procedures.

• Coordinate with the Doctor team on regulatory, safety, and compliance-related training.

• Reinforce consistent understanding and application of clinic standards across branches.

System & Process Training

• Lead training on POS systems, booking, billing, inventory-related tasks, operational procedures, and SOPs.

• Ensure employees understand and correctly follow required workflows and documentation.

• Simplify complex processes through clear explanations, demonstrations, and practical exercises.

• Training Development

• Design and implement new training formats, including e-learning modules, videos, quizzes, short lessons, role-playing activities, and on-the-job learning.

• Develop engaging training materials that are practical and appropriate for frontline clinic staff.

• Continuously improve training content based on learner feedback and business requirements.

• Evaluation & Reporting

• Measure training effectiveness through pre- and post-training assessments, feedback surveys, observation, and operational performance indicators.

• Monitor relevant indicators such as sales conversion, customer satisfaction, service quality, and error rates.

• Prepare regular training reports and recommendations for Operations management.

• Team Leadership & Collaboration

• Lead the internal training team and/or external trainers.

• Allocate training resources and coordinate schedules across multiple branches.

• Coach trainers to deliver sessions in a consistent, engaging, and learner-friendly manner.

• Work closely with Retail, Branch Managers, Operations, CRM, Marketing, and Doctor teams to align training content and schedules.

Qualifications

Education

• Bachelor's degree in any field.

• A degree related to Education, Human Resource Development, Nursing, Health Science, Business, Hospitality, or Service Management is an advantage.

Experience

• At least 3 years of experience in training, learning and development, or a related role.

• Hands-on experience delivering classroom, workshop, or on-the-job training for frontline employees.

• Experience in retail, clinics, healthcare, beauty, wellness, hospitality, or other customer-facing businesses is highly preferred.

• Experience coordinating training across multiple branches or locations is an advantage.

• Previous experience leading trainers or coordinating a training team is preferred.

Systems & Tools

• Proficient in PowerPoint and Excel or Google Sheets for training plans, materials, and reports.

• Comfortable using digital tools for online training, video content, quizzes, and learning-material distribution.

Leadership & Communication

• Strong presentation, facilitation, and storytelling skills.

• Able to explain complex information in a simple, practical, and engaging way.

• Confident speaking in front of groups and encouraging participation.

• Able to plan and manage training schedules across multiple branches.

• Clear communication skills in Thai and English, both written and verbal.

Personal Attributes

• Genuinely enjoys teaching, coaching, and helping others develop.

• Warm, approachable, positive, and easy to communicate with.

• Patient and supportive when learners require additional explanation or practice.

• Creates a welcoming learning environment where employees feel comfortable asking questions.

• Energetic and engaging, with the ability to make training sessions enjoyable and practical.

• Structured, disciplined, and detail-oriented.

• Creative and open to new training approaches.

• Willing to learn aesthetic and clinical products and translate technical information into simple, practical lessons.

Life at Aura

• Semi-flexible Office hour: 9.30-18.30

• Smart Casual Dress Code

• 2-min walk from BTS Chongnonsi (Sathon)

• Annual vaccination

• Premium Health and Life insurance with Family Benefits

• High yield, high pop up Provident Fund plan

• Child Education Benefits

• Travel allowance

• Clinic service for free or at great cost.

• Extra Benefits to keep your Professional Look and Feel Fit.

• Free lunch/breakfast on select days

• Positive-energetic teammates

• Entertainment zone; Nintendo switch, PS, Board games etc.

• Shower room with hotel amenities.

• Luxury massage chair to keep office syndrome away

• Sleep box, take a rest and get up with fresher energy

and much more!

Explore us at IG: life.at.aura