ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Project Management, Microsoft Office, Enthusiastic, Power point

ประเภทงาน:

งานประจำ

• Review all information and submitted documentations ensuring compliance with local regulation and Xendit standards.
• Process cases based on the priorities set by the team, reworks and their KYC expiry dates.
• Documentation gathering and record retention of the evidence.
• Assess risk when business decisions are made, demonstrating particular consideration for the company's reputation and safeguarding Xendit.
• Report operational, system and policy issues immediately.
• Achieve the quality and production target.
• Work extensively with various teams across multiple geographies to fulfill an entity's KYC requirements as mandated by compliance and regulatory standards.
• Efficiently manage ad hoc tasks for effective project management.
• What we're looking for.
• Behaviors.
• Good analytical skills and proactive attitude, with good communication skills.
• Ability to think out of the box and to be assertive in offering solutions to posed problems or situations.
• High flexibility and detail-orientation.
• Ability to multitask to meet constant business demands and priorities.
• Resilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.
• Focused to meet delivery and quality targets.
• Experience.
• Business Administration.
• Finance / Accounting.
• Communications.
• Computer Science/IT.
• 1 to 3 years of experience working in a customer facing role or of similar nature. Fresh Graduates from reputable universities are welcome to apply.
• Must be Professionally fluent in both English and Thai.
• Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides).
• Plus points if you have prior experience in a fintech/banking operations function or previously worked with opening client accounts.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Accounting, eCommerce, Payroll, English

ประเภทงาน:

งานประจำ

• provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
• Our main focus is building the most advanced payment rails for Southeast Asia, with ...
• backed by global top-10 VCs. We're proud to be featured on among the fastest growing companies by.
• Y-Combinator.
• As a Senior Merchant Support, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customers raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that you will receive which will help us to continuously improve our product and service delivery. You will collaborate with various departments to solve the inquiries from customers. Through all the intensity of Senior Merchant Support, you will be the expert of our customers. You will understand our customers' pains, and solve it as your day to day activities! Given the continuous nature of transactions in the payments industry, we must remain prepared at all times to assist our customers. As customers are our utmost priority, your role as the Senior Merchant Support is crucial.
• Behaviour.
• Responsive.
• Enjoy the puzzle of solving open-ended problems; you have a great analytical mindset.
• Willing to be rostered on for weekends and public holiday.
• Perform can do attitude in handling assigned projects which involve research, analysis, also driving them to completion if required.
• Communicate well in English across teams within Xendit discipline and self-driven Confidence Eager to learn.
• You're goal oriented and able to pursue objectives consistent.
• You're able to show empathy and provide calm-responses to our customers to win their confidence.
• Experience.
• Have minimum 1 years experience in Customer/Merchant Operations management or similar departments in B2B sectors and/OR Relationship Management Experience in Banks, Financial Institutions. Fresh graduates who are eager to learn are also welcome.
• Bachelor's Graduate from reputable Universities majoring in: Engineering, Management, Finance / Accounting, Communications, Computer science/IT.
• Plus point if you are experienced in ticket management platform i.e. Zendesk, Freshdesk, Zoho, or similar tools.
• Handle customer inquiry by communicating through various channels to solve their needs.
• Communicate with customers through Email, Whatsapp, Slack, Live Chat and ticketing platforms.
• Provide necessary information requested by customers including but not limited to transaction, product, and onboarding related questions, and do escalation to related stakeholders if necessary.
• Analyze customer transaction status with operational tools (Splunk, Redash, Postman).
• Shows empathy.
• to ensure customer satisfaction.
• Raise awareness of existing issues or problems to other CS teams.
• Ask relevant questions to the customer to capture more context of the inquiries.
• Identify detailed types of inquiries in the ticketing platform for inquiry data insight, that will be used for product and process improvement.
• Provide support our customers during.
• Daylight time (operation working hour from 8:00 AM - 8:00 PM Bangkok time/GMT+7).
• Drive or contribute to changes & implementation.
• Generate idea of operational excellence project from experience in handling customer inquiry.
• Contribute to operational excellence projects and coordinate with relevant stakeholders.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Procurement, Salesforce, eCommerce, Payroll, English, Thai

ประเภทงาน:

งานประจำ

• Portfolio Growth & Revenue Ownership.
• Own the full P&L for a portfolio of accounts. Drive revenue and transaction volume through upselling, cross-selling (Pay-in, FX, payouts) and new use case expansion.
• Develop and execute comprehensive 12-18 month account plans for each major client, articulating clear growth strategies and proactively managing churn risk.
• Consistently exceed revenue targets by focusing on high-impact input metrics and maintaining a clean, accurate pipeline in Salesforce.
• Executive & Multi-Stakeholder Relationship Building.
• Build and nurture C-level relationships (CEO, CFO, Head of Product, CTO) within your accounts. Understand their strategic objectives and align Xendit's roadmap to solve their core business challenges.
• Lead Quarterly Business Reviews (QBRs) and executive business reviews, providing data-driven insights and demonstrating clear ROI.
• Serve as the trusted advisor and single point of contact, navigating complex organizational structures to secure buy-in and consensus.
• Cross-Functional Influence.
• Partner with internal teams (Product, Marketing, Engineering, Compliance, Legal) to bring the our clients' needs back to the organization, influencing our product roadmap and regional strategy.
• Work closely with the Account Executive and Customer Success teams to identify and scope net-new opportunities, bridging the gap between commercial terms and technical feasibility.
• Market Intelligence & Local Expertise.
• Stay ahead of regulatory shifts and payment trends in Southeast Asia. Act as a subject matter expert on cross-border flows between Southeast Asia and CN/HK.
• Identify synergies between Xendit's 7-market licensed infrastructure and the specific needs of Thailand expanding into the region.
• Do whatever it takes to make Xendit succeed!.
• Why Join Xendit?.
• Impact at Scale: You won't be a small cog in a giant machine. You will own a significant book of business that directly impacts Xendit's regional growth.
• Licensed Infrastructure: Sell more than just a gateway. You have acquiring, remittance, banking, VASP, and lending licenses as your arsenal.
• Culture of Builders: We are a team of doers. We hire people who want to build, not just maintain.
• Accelerated Career Growth: We promote from within and offer high-visibility projects with direct exposure to global leadership.

ทักษะ:

Usability Testing, Product Design, eCommerce, Payroll

ประเภทงาน:

งานประจำ

• The research roadmap across the domain's three clusters, prioritized against the decisions that most need evidence.
• Mixed methods: interviews, usability testing, surveys, and behavioral/funnel analysis in partnership with Data.
• Turning findings into decisions PMs and designers act on, influence through evidence rather than authority.
• A lightweight insight repository, and a practical model for democratizing good-enough research while protecting rigor on high-stakes questions.
• How you will work.
• You report to the Product Design & UX Director for Customer Lifecycle and work across all three clusters, partnering with the PMs and designers who rely on your evidence to prioritize. You set the research cadence and the insight repository, and you decide where rigor matters most and where lightweight research is enough. Much of your impact comes through influence rather than mandate, moving decisions with evidence. The domain works from validated findings rather than assumptions and values direct, candid critique.
• What we're looking for.
• Mixed-methods UX research experience. You are fluent across qualitative and quantitative approaches.
• The ability to translate findings into product decisions and to influence without authority.
• Rigor paired with pragmatism on timelines, you know where depth matters and where speed is enough.
• A strong plus: fintech/regulated or developer-audience research; quantitative fluency; ResearchOps or repository-building experience.

ทักษะ:

Product Design, Product Owner, eCommerce, Payroll

ประเภทงาน:

งานประจำ

• The roadmap for the developer experience: integration flow, SDKs, documentation, sandbox, error handling, and time-to-first-successful-call.
• Developer activation and retention as headline metrics, from sign-up to first production transaction and beyond.
• Discovery grounded in developer behavior: integration analytics, support and community signals, and direct developer research.
• Partnership with Engineering on API design and DX standards, and prioritization of DX debt against new capabilities.
• Clear communication of trade-offs to senior stakeholders, and translation of platform changes into a coherent developer-facing experience.
• How you will work.
• You report to the Product Design & UX Director for Customer Lifecycle and work most closely with Engineering, whose API and platform decisions shape the experience you own. Part of your early work is helping define where developer-experience ownership sits, since this surface has not had a dedicated product owner before. You are the strategic owner of the developer journey from first API call to production. Your time splits between developer discovery and roadmap delivery, with constant engineering partnership. The domain works from validated findings rather than assumptions and values direct, candid critique.
• What we're looking for.
• PM experience with API, platform, or developer-facing products. You have owned products where developers are the user.
• Genuine technical fluency. You can read API docs and discuss schemas, auth, and webhooks with engineers, here this is a requirement, not a nice-to-have.
• Demonstrated empathy for developer workflows. You understand how developers actually work and where they get stuck.
• A strong plus: a background as a developer, or having built SDK, docs, or DX products; payments or fintech experience.