We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

At Travel + Leisure Co., the Consumer Finance Officer actively contribute to the company vision of putting the world on vacation by managing and overseeing the day to day collections for finance and levies as well as the contract processing, underwriting, portfolio management, and cash management as required.

This includes administrative duties and customer communication as well as assisting in developing strategies to minimise collection portfolio loss, designing and administering collection processes, policies, and procedures.

Key Responsibilities

• High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts.

• Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations.

• Provide accurate and well informed information and advice to customers on all products; services and accounts.

• Maximum recovery of arrears to ensure that arrears remain within agreed targets.

• Working to a solution with all customers.

• Make sound decisions and recommendations based on appropriate assessment of customer's ability and willingness to pay which encompasses all legislative; policy and procedural guidelines.

• Implement most appropriate course of action for resolution of delinquency or irregular accounts in a timely manner.

• Maintain accurate and up to date records of actioning, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.

• Initiate follow up on all accounts in order to ensure payment plans are fulfilled.

• Comply with all legislative and regulatory requirements including keeping up to date with all training and testing.

• Regular reporting and forecasting to meet KPI's and Targets.

• Contribute at team meetings and other forums in a proactive manner for continuous improvement of collections and recovery strategies.

• Achievement of Key Performance Indicators and Targets on both an individual and departmental basis.

• Account maintenance and administration as required.

• All other reasonable duties as requested or required for time to time.

Key Skills & Experience

• Experience in the Collections.

• Experience in Lending industry.

• First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.

• Excellent time management, multitasking and organizational skills with the ability to delegate appropriately

• Multilingual - English + either or a combination of Arabic and or Mandarin and or Bahasa.

• Self-motivated with demonstrated commitment to outstanding customer service.

• Ability to work autonomously in a fast paced environment as well as within a team across many business units.

• Excellent communication and interpersonal skills.

• Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced

environment.

• Commitment to continuous improvement strategies and attention to detail.

• Strong reconciliation and investigative skills.

• Ability to embrace growth and changing environment, actively supporting process improvement principles.

• Strong leadership with a positive demeanor to motivate staff and promote a positive team environment.

• Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook.

• Familiarity with a variety of collection concepts, practices, and procedures as well as cash application systems.

• Solid understanding & experience in financial services industry.

• Experience in transactions which give rise to credit risk.

• An understanding of the regulatory credit risk framework as applicable.

• High level interpersonal and communication skills.

• Flexible, adaptable and able to priorities work.

How You'll be Rewarded:

• Grow your career your way with exciting learning and development opportunities.

• Explore the world for less with exclusive global hotel discounts.

• Be recognized and celebrated through our engaging Reward & Recognition programs.

• Generous leave benefits, including annual leave, birthday leave, and public holidays

• Enjoy a complimentary 2‑night stay.

• Two days off every week.

• Group insurance (OPD/IPD) and social security.

• Provident Fund Program.

• Annual salary review and increment.

• Company‑provided associate uniform.

• Lunch on us.