Commerce ops
TikTok Shop - Vendor Key Account Management, Lifestyle (Thailand)
Location
:
Bangkok
Employment Type
:
Regular
Job Code
:
A129393A

Responsibilities

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.
With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure and intuitive for our users.
In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.
Join us as we drive the future of e-commerce here at TikTok.
Roles & Responsibilities:

• Manage and incubate a portfolio of 100+ long-tail Lifestyle sellers, with the goal of accelerating their growth and elevating them into key GMV contributors.
• Build strong, trust-based relationships with merchants and secure competitive deals aligned with campaign objectives, category trends, or seasonal opportunities.
• Strengthen seller capabilities in content creation and affiliate activation, to drive visibility and sales through TikTok's content-driven ecosystem.
• Identify new areas of collaboration aligned with each seller's short-term performance targets and long-term business expansion roadmap.
• Ensure sellers deliver high-quality service across operations—including chat responsiveness, on-time delivery, and product accuracy.
• Drive improvements in key operational metrics such as cancellation rate, return rate, and shipping lead time, to increase buyer conversion and satisfaction.

Qualifications
Minimum Qualifications:

• Bachelor's Degree or above
• Excellent interpersonal and negotiation skills
• Attention to detail, affinity with numbers and logical thinking
• Fluent in Thai and English, proficiency in Mandarin is a plus to communicate with Chinese sellers
• Proficient in Excel and ppt

Preferred Qualifications:

• 2 years+ experience in ecommerce; direct experience in relevant categories preferred; experience working with a mass group of sellers also preferred
• Embracing a fast-paced environment in the E-commerce industry and flexibility
• A good team player, fast learner and open to changes
• Problem solving skills and a can-do attitude.

Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.