Global Operations
Search Recommendation Quality Assurance - Recommendation and Traffic - Thailand
Location
:
Bangkok
Employment Type
:
Regular
Job Code
:
A129167

Responsibilities

About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
Search recommendation is the shortcut to link queries to users through personalized recommendation strategy and algorithm. We endeavor to increase users' recognition and online traffic of TikTok search by closely working with product management and R&D teams, policy managers as well as data delivery teams to cover the whole operation process, including launching new markets, opening new portals, expanding the search candidate pool, optimizing recommendation strategies, stimulating search engagement and improving search user experience globally.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing?
1. Responsible for the double review & recommendation content;
2. Find potential risks through daily work and put forward suggestions for improvement;
3. Focusing on the quality and safety of the content, deeply understanding and following up business progress, and helping product function optimization iterations.
4. Working closely with the supervising departments to optimize relevant working standards of our projects
5. Additional compatible and related responsibilities which are not necessarily listed above
6. Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.

Qualifications

Minimum Qualifications
1. Candidates to be open to shift work hours;
2. Have QA experience of moderation project, or familiar with RCA;
3. Good English proficiency, Bachelor's degree or above;
4. Good judgement when dealing with ambiguity and encountering unfamiliar situations by providing timely feedback
5. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
6. Your resilience and commitment to self-care to manage the emotional demands of the role.
Preferred Qualifications
1. Frequent use of TikTok and strong familiarity with Google, YouTube, Ins, Facebook;
2. Those who have knowledge of search trending related businesses are preferred;
3. Familiar with common office software, preferably have search operation experience;
4. Team management experience is a bonus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.