Surawong Flagship Store, Bangkok

Position

International Project Sales Coordinator

Division

Home Furnishing

Group Function

Group of Home Furnishing

Work Location

Surawong Flagship Store, Bangkok

Key Responsibilities

Customer Order Management

• Response to customer inquiries via JT Trade web board or emails, and follow up with customers about their reservation/order status.

• Create and process orders in a timely manner, review pending orders, and notify customers of upcoming delivery dates.

• Provide alternatives to products with long lead times or low stock to prevent lost sales.

• In charge of learning more about shipping procedures and special paperwork requirements.

• Send a Purchase Requisition to the Purchasing team to order fabrics if current stock is insufficient.

• Delete any pending reservations when not needed

• Customer Service Management

• Maintain regular customer contact, before and after sales support.

• Make day-to-day decisions to resolves customer complaints during ordering and delivery by investigating problems, develop solutions, and submit suggestions to the manager.

• Provide customers with product and service information

• Identify sales opportunities by understanding customer needs.

• Collaboration with internal stakeholders

• Collaborate with the Production Planning and Logistics teams on upcoming requirements, with a focus on supporting on-time delivery.

• Communicate with the Marketing team regarding inaccurate product data entry.

• Communicate with the Design team to answer customers' questions and provide the requested information.

• Liaise with the warehouse to ensure that the quality and quantity of incoming goods meet expectations.

• Request any lead time anticipation from Planning in order to match the customer's delivery time request.

• Collaborate with Finance and Accounting team to resolve issues with Accounts Receivable.

• Provide regular feedback, identify operational issues, suggest process improvements, and communicate ideas to the Operations team.

• Attend meetings with internal stakeholders.

• Product Knowledge Management

• Keep up with new product sales launches

• Maintain an awareness of all product knowledge information

• Maintain current knowledge of department procedures and policies.

• Maintain technical knowledge by attending educational workshop.

• Administrative Documents & Tasks

• Provide weekly or monthly reports on sales details such as claim/loss, prominent sales, prospective orders on hand, pending orders, etc.

• Track, review, and collect data on customer service and prepare analysis reports as requested by management.

• Update and maintain customer information in SAP, follow up with IT team to troubleshoot other problems in SAP.

• Carry out any other duties that may be assigned

Requirements

• Bachelor's degree in any related fields

• Minimum 1-3 years' experience in Sales Administrative

• Experience in Textiles or Interior industry would be a plus

• Knowledge of our brands, products, production methodology, technical side of our products and materials

• Knowledge of our International Markets and distribution channels as well as requirements of each market

• Knowledge of basic shipping terms, custom and export for formalities.

• Good level of competency in English (TOEIC 650+) and Thai: written and verbal

• Good communication skills, service mind, and high responsibility

• Previous experience with SAP would be a plus