EXECUTIVE, GROUND OPERATIONS - SUVARNABHUMI AIRPORT

Salary: Negotiable

Location: VietJet Thailand at Suvarnabhumi Airport

Team: Ground Operations Department

Application deadline: 20/10-19/11/2026

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Job Description

Responsibilities

• Be able to work in Suvarnabhumi Airport (BKK)

• Lost and Found Centralized Service Executive

• Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of special passengers

• Handling Special passenger when flight disruption and irregularity flight such as Delay or cancel flight.

• Coordinate with GHA or concerned department to book the hotel and transportation to support passenger when flight disruption and Coordinate with concern department.

• Coordinate VIP Lounge for special passenger (CIP, VIP and SKYBOSS passenger).

• Coordinate with other departments and station pertaining for special passenger.

• Assist special passenger to baggage identified area, and baggage transported by porter(if requested), exit through customs

• Raised Passenger Irregularity Report (PIR) for any mishandled baggage.

• Create a baggage on hand record for unclaimed /surplus baggage

• Conduct primary tracing on mishandled baggage cases.

• Retrieving and responding email and telephone.

• Coordinate with other departments and station pertaining baggage mishandled.

• Authorized personnel can only issue authorization of payment (discharge voucher).

• Handle Found Property on Thai Viet jet premises.

Requirements

• Bachelor's Degree in any field

• Minimum 2-3 Years' experience in customer service with 2-3 years' experience in airline industry.

• Analytical with problem solving skills and able to handle passenger complaints.

• Good writing skills and able to handle passenger complaints.

• Good knowledge of MS word, Excel and PowerPoint.

• Able to perform under pressure in a challenging environment.

• Proficient in oral and written English and Thai or local language where staff is located.

• Possess good management and leadership abilities.

• Possess good interpersonal and communication skills to collaborate effectively with passengers.

• Able to work on flexible hours.

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• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? ☐ Yes ☐ No --Yes - I ConsentNo

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"@type": "JobPosting",

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Responsibilities

• Be able to work in Suvarnabhumi Airport (BKK)

• Lost and Found Centralized Service Executive

• Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of special passengers

• Handling Special passenger when flight disruption and irregularity flight such as Delay or cancel flight.

• Coordinate with GHA or concerned department to book the hotel and transportation to support passenger when flight disruption and Coordinate with concern department.

• Coordinate VIP Lounge for special passenger (CIP, VIP and SKYBOSS passenger).

• Coordinate with other departments and station pertaining for special passenger.

• Assist special passenger to baggage identified area, and baggage transported by porter(if requested), exit through customs

• Raised Passenger Irregularity Report (PIR) for any mishandled baggage.

• Create a baggage on hand record for unclaimed /surplus baggage

• Conduct primary tracing on mishandled baggage cases.

• Retrieving and responding email and telephone.

• Coordinate with other departments and station pertaining baggage mishandled.

• Authorized personnel can only issue authorization of payment (discharge voucher).

• Handle Found Property on Thai Viet jet premises.

Requirements

• Bachelor's Degree in any field

• Minimum 2-3 Years' experience in customer service with 2-3 years' experience in airline industry.

• Analytical with problem solving skills and able to handle passenger complaints.

• Good writing skills and able to handle passenger complaints.

• Good knowledge of MS word, Excel and PowerPoint.

• Able to perform under pressure in a challenging environment.

• Proficient in oral and written English and Thai or local language where staff is located.

• Possess good management and leadership abilities.

• Possess good interpersonal and communication skills to collaborate effectively with passengers.

• Able to work on flexible hours.

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