āļāļĢāļīāļĐāļąāļ āđāļāđāļĨāđāļāļāļĢāđāļāļāļĢāđāļĄāļēāļāļāđ (āļāļĢāļ°āđāļāļĻāđāļāļĒ) āļāļģāļāļąāļ
- Proficiency in English (spoken and written).
- Sales/Inside Sales/Account Management experience mandatory.
- Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
- Strong communication, mentoring, and problem-solving skills.
- Ability to handle escalations and complex issues with professionalism.
- Flexible and adaptable to a fast-paced environment.
- Willingness to work onsite
- Open to rotational shifts, weekends, and public holidays as required.
- Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
- Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
- Assist in training sessions, calibrations, and knowledge-sharing activities.
- Monitor and evaluate agentsâ interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
- Support the operations team in driving performance metrics and achieving client targets.
- Act as the go-to person for escalations, complex queries, and product/process clarifications.
- Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
- Provide feedback and reports to management on areas of improvement and best practices.
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
Teleperformance āļāļĢāļ°āđāļāļĻāđāļāļĒ āļĄāļĩāđāļāđāļēāļŦāļĄāļēāļĒāļŦāļĨāļąāļāļāļāļāđāļĢāļēāļāļ·āļ āļāļēāļĢāļŠāļĢāđāļēāļāđāļĨāļ°āļāļąāļāļŦāļēāđāļāļĨāļđāļāļąāļāļāļēāļāļāļļāļĢāļāļīāļāļāļąāđāļāļŠāļđāļāļŠāļģāļŦāļĢāļąāļāļĨāļđāļāļāđāļēāļāļąāđāļ§āđāļĨāļāđāļāļāļļāļāļŠāļēāļŦāļāļĢāļĢāļĄ BPO āđāļĢāļēāļĄāļļāđāļāļĄāļąāđāļāļāļĩāđāļāļ°āļāļģāļĨāļāļāđāļĄāđāļāļĨāļāļĩāđāļāļĢāļ°āļŠāļāļāļ§āļēāļĄāļŠāļģāđāļĢāđāļāļāļēāļāļāļąāđāļ§āđāļĨāļ āļāļĢāļ°āļāļąāļāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļāļāđāļĢāļēāļāļąāļāļĨāļđāļāļāđāļēāļāļąāļāļāļļāļāļąāļ āđāļĨāļ°āļŠāļĢāđāļēāļ Teleperformance āđāļāļāļĢāļ°āđāļāļĻāđāļāļĒāđāļŦāđāđāļāđāļāļĻāļđāļāļĒāđāļāļĨāļēāļāļāļĩāđāļĄāļĩāļāļ§āļēāļĄāļŦāļĨāļēāļāļŦāļĨāļēāļĒāđāļĨāļ°āļāļđāļāđāļāđ ... āļāđāļēāļāļāđāļ
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: At Teleperformance, we believe good is never good enough At Teleperformance, we firmly believe that settling for mediocrity is not acceptable. We are driven by our unwavering passion, persistence, dedication to constant improvement, and relentless pursuit of innovation. Our primary goal is to pro ... āļāđāļēāļāļāđāļ
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
- āļāļģāļāļēāļāļāļāļāļŠāļāļēāļāļāļĩāđ
- āđāļāļāļēāļŠāđāļāļāļēāļĢāđāļĢāļĩāļĒāļāļĢāļđāđāđāļĨāļ°āļāļąāļāļāļē
- āļāļēāļĢāļāļģāļāļēāļāđāļāļāđāļŪāļāļĢāļīāļ
āļāļģāđāļŦāļāđāļāļāļēāļāļ§āđāļēāļāļāļĩāđāļāļļāļāļāđāļēāļāļ°āļŠāļāđāļ
