āļāļĢāļīāļĐāļąāļ āđāļāđāļĨāđāļāļāļĢāđāļāļāļĢāđāļĄāļēāļāļāđ (āļāļĢāļ°āđāļāļĻāđāļāļĒ) āļāļģāļāļąāļ
Quality Assurance (QA) - Japanese Speaking
āļāļĩāđāļāļĢāļīāļĐāļąāļ āđāļāđāļĨāđāļāļāļĢāđāļāļāļĢāđāļĄāļēāļāļāđ (āļāļĢāļ°āđāļāļĻāđāļāļĒ) āļāļģāļāļąāļQuality Assurance (QA) - Japanese Speaking
Job Locations
TH-Bangkok-Bangkok
Requisition Post Information*: Posted Date
Requisition ID
Category
Client Operations
Country
Thailand
Overview
Work location: Singha Complex
Working hours: Monday to Friday, 7:00 AM to 4:00 PM
Qualifications
Requirements
- Bachelor's degree or equivalent.
- Strong analytical and reporting skills.
- Experience hospitality industry experience is an advantage.
Language Requirement
- Business level English and Japanese
Responsibilities
Position Overview
Responsible for monitoring and evaluating service quality across voice and non voice channels. Ensures compliance with operational KPIs, SLA standards, and continuous improvement initiatives.
Key Responsibilities
- Conduct quality audits and evaluate customer interactions.
- Perform root cause analysis and identify service gaps.
- Prepare QA reports and trend analysis.
- Lead calibration sessions with Operations and Training teams.
- Support client quality reviews and improvement initiatives.
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āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
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āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
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