Job Overview

Technical Support Engineer III serves as TE's on-site technical representative at supplier facilities, ensuring successful product industrialization, production readiness, quality performance, and delivery execution. The role partners closely with suppliers and cross-functional teams to drive NPI, capacity expansion, process optimization, risk mitigation, and continuous improvement initiatives while ensuring customer and business requirements are achieved.

Job Requirements

• Act as the primary on-site technical liaison between TE and assigned suppliers.

• Support New Product Introduction (NPI), transfer projects, and production ramp-up activities.

• Monitor supplier production performance, capacity utilization, and operational readiness.

• Drive issue resolution for manufacturing, quality, capacity, and delivery challenges.

• Collaborate with Engineering, Quality, Operations, Supply Chain, and Sourcing teams.

• Support Root Cause Analysis (RCA) and implementation of corrective and preventive actions.

• Evaluate manufacturing processes and identify opportunities for productivity improvement.

• Conduct supplier assessments, process audits, and readiness reviews.

• Ensure compliance with TE standards, product requirements, and customer expectations.

• Provide regular reports on supplier performance, risks, escalation status, and improvement activities.

• Lead or support continuous improvement projects to improve quality, cost, delivery, and operational efficiency.

What your background should look like

• Bachelor's degree in Mechanical, Industrial, Electronics, Manufacturing Engineering, or related disciplines.

• Minimum 8 years of experience in manufacturing, supplier engineering, process engineering, quality, or operations.

• Strong knowledge of manufacturing processes, NPI, and production management.

• Proven experience working directly with suppliers and cross-functional teams.

• Experience driving process improvements and resolving manufacturing issues.

• Familiarity with Lean Manufacturing, Six Sigma, SPC, PFMEA, and problem-solving methodologies.

• Strong communication, project management, and stakeholder management skills.

• Willingness to work at supplier sites and travel as required.

• Experience in electronics, connector, cable assembly, automotive, or high-volume manufacturing environments.

• Strong understanding of supplier operations and production processes.

• Hands-on experience supporting NPI, production transfer, or factory ramp-up projects.

• Ability to analyze production, quality, and operational data to drive improvements.

• Strong troubleshooting and root cause analysis capabilities.

• Experience working in a fast-paced multinational manufacturing environment.

• Self-driven with excellent collaboration and influencing skills.

• Comfortable working directly with suppliers and leading improvement initiatives.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork