Job Location:

Avani Riverside Bangkok Hotel

At Avani, we're all about finding that perfect balance - between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things - and believe that a warm welcome and a genuine smile make all the difference - you'll fit right in here.

Key Responsibilities

• Oversee daily hotel operations and ensure compliance with hotel standards and procedures.

• Act as Manager on Duty, coordinating with all operational departments to ensure seamless service delivery.

• Handle guest complaints, requests, and service recovery effectively.

• Monitor guest satisfaction and maintain high standards of service excellence.

• Supervise, support, and coordinate team members across departments.

• Ensure compliance with hotel safety, security, and emergency procedures.

• Prepare daily operational reports and communicate significant issues to management.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.

• Minimum 3-5 years of experience in hotel operations, preferably in a 5-star hotel.

• Previous experience as a Duty Manager or in a supervisory role is preferred.

• Strong leadership, communication, interpersonal, and problem-solving skills.

• Excellent guest relations and complaint-handling abilities.

• Good command of English, both written and spoken.

• Knowledge of OPERA PMS and hotel operational procedures.

• Ability to work under pressure and in flexible shifts, including weekends and public holidays.

• Professional appearance, proactive attitude, and strong service-minded personality.

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