Department Operations
LevelEntry Level
LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.


Job Description:
  • Lead end-to-end project management of seller governance policies, from data analysis and research to process implementation and monitoring.
  • Conduct competitor and market research to track policy changes, governance standards, and regulatory trends in e-commerce.
  • Prepare project plans, timelines, progress tracking, and regular updates to ensure smooth project execution.
  • Coordinate with cross-functional teams (Seller Ops, Policy, Legal, Commercial, Logistic) to align project deliverables and resolve blockers.
  • Monitor policy adherence, identify inefficiencies or inconsistencies, and propose improvements to strengthen governance processes.
  • Support the team in documentation, reporting, and preparing management updates on project progress, risks, and key findings.
  • Conduct data analysis and generate insights to evaluate the effectiveness and challenges of seller governance initiatives.
  • Participate in ad-hoc projects or incident resolution related to seller governance.

Requirements:
  • Bachelor’s Degree in Business Administration, Economics, Supply Chain, or a related field.
  • 1–3 years of experience in project coordination, policy management, e-commerce operations, or logistics (internship experience can be considered).
  • Strong organizational and time management skills; able to handle multiple tasks in a fast-paced environment.
  • Analytical and detail-oriented, with ability to turn data into insights.
  • Excellent communication skills in Thai and English (verbal & written).
  • Proficiency in MS Office or G-Suite (Excel/Sheets for analysis, Docs/Slides for reporting).
  • SQL or data management skills are a plus.
āļ›āļĢāļ°āļŠāļšāļāļēāļĢāļ“āđŒāļ—āļĩāđˆāļˆāļģāđ€āļ›āđ‡āļ™
  • 1 āļ›āļĩ
āđ€āļ‡āļīāļ™āđ€āļ”āļ·āļ­āļ™
  • āļŠāļēāļĄāļēāļĢāļ–āļ•āđˆāļ­āļĢāļ­āļ‡āđ„āļ”āđ‰
āļŠāļēāļĒāļ‡āļēāļ™
  • āļāļēāļĢāļˆāļąāļ”āļāļēāļĢ
  • āļāļĨāļĒāļļāļ—āļ˜āđŒ / āļ§āļēāļ‡āđāļœāļ™
  • āļ™āļąāļāļ§āļīāđ€āļ„āļĢāļēāļ°āļŦāđŒ
āļ›āļĢāļ°āđ€āļ āļ—āļ‡āļēāļ™
  • āļ‡āļēāļ™āļ›āļĢāļ°āļˆāļģ

āđ€āļāļĩāđˆāļĒāļ§āļāļąāļšāļšāļĢāļīāļĐāļąāļ—

āļˆāļģāļ™āļ§āļ™āļžāļ™āļąāļāļ‡āļēāļ™:2000-5000 āļ„āļ™
āļ›āļĢāļ°āđ€āļ āļ—āļšāļĢāļīāļĐāļąāļ—:āđ€āļ—āļ„āđ‚āļ™āđ‚āļĨāļĒāļĩāļŠāļēāļĢāļŠāļ™āđ€āļ—āļĻ
āļ—āļĩāđˆāļ•āļąāđ‰āļ‡āļšāļĢāļīāļĐāļąāļ—:āļāļĢāļļāļ‡āđ€āļ—āļž
āđ€āļ§āđ‡āļšāđ„āļ‹āļ•āđŒ:careers.shopee.co.th
āļāđˆāļ­āļ•āļąāđ‰āļ‡āđ€āļĄāļ·āđˆāļ­āļ›āļĩ:2015
āļ„āļ°āđāļ™āļ™:4.5/5

Shopee āđ€āļ›āđ‡āļ™āļšāļĢāļīāļĐāļąāļ—āļ‹āļ·āđ‰āļ­āļ‚āļēāļĒāļ‚āļ­āļ‡āļĄāļĩāļ­āļ­āļ™āđ„āļĨāļ™āđŒāļ—āļĩāđˆāļ—āļģāđƒāļŦāđ‰āļāļēāļĢāļ‹āļ·āđ‰āļ­āđ€āļ›āđ‡āļ™āđ€āļĢāļ·āđˆāļ­āļ‡āļ‡āđˆāļēāļĒ Shopee āđ€āļ›āđ‡āļ™āđāļ­āļžāļžāļĨāļīāđ€āļ„āļŠāļąāđˆāļ™āļ—āļĩāđˆāļŠāļēāļĄāļēāļĢāļ–āđ€āļ‚āđ‰āļēāļ–āļķāļ‡āđ„āļ”āđ‰āļœāđˆāļēāļ™āđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāļĄāļ·āļ­āļ–āļ·āļ­ āļŠāļēāļĄāļēāļĢāļ–āđƒāļŦāđ‰āļ„āļļāļ“āļ‹āļ·āđ‰āļ­āļ‚āļēāļĒāļ‚āļ­āļ‡āđ„āļ”āđ‰āļ—āļļāļāļ—āļĩāđˆāđāļĨāļ°āļ—āļļāļāđ€āļ§āļĨāļē Shopee āļĄāļĩāļŠāļ·āđˆāļ­āđ€āļŠāļĩāļĒāļ‡āļ­āļĒāđˆāļēāļ‡āļĄāļēāļāđƒāļ™āđ€āļ­āđ€āļŠāļĩāļĒāļ•āļ°āļ§āļąāļ™āļ­āļ­āļ‡āđ€āļ‰āļĩāļĒāļ‡āđƒāļ•āđ‰ āđ€āļ›āđ‡āļ™āļšāļĢāļīāļĐāļąāļ—āļ—āļĩāđˆāļŠāļĢāđ‰āļēāļ‡āļĄāļēāđ€āļžāļ·āđˆāļ­āļ•āļ­āļšāļŠāļ™āļ­āļ‡āļžāļĪāļ•āļīāļāļĢāļĢāļĄāļāļēāļĢāļ‹āļ·āđ‰āļ­āļ‚āļ­āļ‡āļ„āļ™āđ„āļ—āļĒāļ—āļĩāđˆāđ€āļ› ...

āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļĢāđˆāļ§āļĄāļ‡āļēāļ™āļāļąāļšāđ€āļĢāļē:

Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...

āļ­āđˆāļēāļ™āļ•āđˆāļ­

āļŠāļģāļ™āļąāļāļ‡āļēāļ™āđƒāļŦāļāđˆ: Shopee
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