āļāļĢāļīāļĐāļąāļ āļāđāļāļāļāļĩāđ (āļāļĢāļ°āđāļāļĻāđāļāļĒ) āļāđāļēāļāļąāļ
Merchant Operations (ShopeePay)
āļāļĩāđāļāļĢāļīāļĐāļąāļ āļāđāļāļāļāļĩāđ (āļāļĢāļ°āđāļāļĻāđāļāļĒ) āļāđāļēāļāļąāļThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
- Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
- Initiation by identifying essential features and requirements for better merchant experience.
- Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
- Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service to ensure best merchant satisfaction.
- Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
Requirements:
- Bachelor's or Master's degree in Engineering, Business, or any related field. Maximum 3 years of working experience. Fresh graduates are welcome to apply Effective communication skills and good command of English.
- Proficient in working with numbers and data organization, especially with MS
- Excel or Google Sheet.
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
- Strong logical thinking and problem solving skills with initiatives.
- Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player.
- Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)
āļāļąāļāļĐāļ°āļāļĩāđāļāļģāđāļāđāļ
- Business Development
- Excel
- Problem Solving
- English (Good)
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļĩāđāļāļģāđāļāđāļ
- 3 āļāļĩ
āļāļąāļāļĐāļ°āđāļāļīāđāļĄāđāļāļīāļĄ
- Data Analysis
- SQL
- Javascript
āđāļāļīāļāđāļāļ·āļāļ
- āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
Shopee āđāļāđāļāļāļĢāļīāļĐāļąāļāļāļ·āđāļāļāļēāļĒāļāļāļāļĄāļĩāļāļāļāđāļĨāļāđāļāļĩāđāļāļģāđāļŦāđāļāļēāļĢāļāļ·āđāļāđāļāđāļāđāļĢāļ·āđāļāļāļāđāļēāļĒ Shopee āđāļāđāļāđāļāļāļāļĨāļīāđāļāļāļąāđāļāļāļĩāđāļŠāļēāļĄāļēāļĢāļāđāļāđāļēāļāļķāļāđāļāđāļāđāļēāļāđāļāļĢāļĻāļąāļāļāđāļĄāļ·āļāļāļ·āļ āļŠāļēāļĄāļēāļĢāļāđāļŦāđāļāļļāļāļāļ·āđāļāļāļēāļĒāļāļāļāđāļāđāļāļļāļāļāļĩāđāđāļĨāļ°āļāļļāļāđāļ§āļĨāļē Shopee āļĄāļĩāļāļ·āđāļāđāļŠāļĩāļĒāļāļāļĒāđāļēāļāļĄāļēāļāđāļāđāļāđāļāļĩāļĒāļāļ°āļ§āļąāļāļāļāļāđāļāļĩāļĒāļāđāļāđ āđāļāđāļāļāļĢāļīāļĐāļąāļāļāļĩāđāļŠāļĢāđāļēāļāļĄāļēāđāļāļ·āđāļāļāļāļāļŠāļāļāļāļāļĪāļāļīāļāļĢāļĢāļĄāļāļēāļĢāļāļ·āđāļāļāļāļāļāļāđāļāļĒāļāļĩāđāđāļ ...
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
āļŠāļ§āļąāļŠāļāļīāļāļēāļĢ
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- āļāļąāđāļ§āđāļĄāļāļāļģāļāļēāļāļĒāļ·āļāļŦāļĒāļļāđāļ
- āļāļĢāļ°āļāļąāļāļāļĩāļ§āļīāļ
- āļāļĢāļ°āļāļąāļāļŠāļļāļāļ āļēāļ
- āļĨāļēāļāļĨāļāļ
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āļāļģāđāļŦāļāđāļāļāļēāļāļ§āđāļēāļāļāļĩāđāļāļļāļāļāđāļēāļāļ°āļŠāļāđāļ
