About the role

Responsible for analyzing the company's business requirements and system users' needs to support the development and enhancement of organizational systems or applications.

The role acts as a liaison between business users and software development teams, including developers and programmers, to ensure that project execution aligns with business objectives and effectively addresses real user requirements.

Key Responsibilities

Requirements

Elicitation and Analysis:

• Conduct stakeholder interviews; gather, document, and analyze business and user requirements from executives, system users, and key stakeholders.

• Perform user acceptance testing (UAT) from an end-user perspective to identify strengths, weaknesses, usability gaps, and improvement areas before production deployment.

Project and Process Management:

• Serve as the liaison between business users and external development teams by communicating system requirements, business rules, and solution directions clearly.

• Participate in project planning, timeline definition, milestone tracking, and end-to-end monitoring of system or product development activities.

• Monitor technology, market, and competitor trends to identify opportunities for process improvement, digital transformation, and product enhancement.

Post-Implementation Support and Evaluation:

• Monitor platform usage after launch, assess user experience, collect feedback, and recommend continuous improvement actions.

• Deliver user training and prepare user guides, process documentation, and system manuals for relevant teams to ensure effective adoption and utilization.

Team Coordination and Operational Support:

• Monitor, coordinate, and provide guidance to the IT team to ensure deliverables are completed in accordance with the agreed timeline.

• Support the IT team in resolving operational issues and improving work efficiency.

• Act as the responsible owner or provide hands-on support when the team has conflicting assignments or requires additional manpower.

• Perform other related duties as assigned by management.

Job Specifications

Educational Background:

• Bachelor's degree in Computer Science, Computer Engineering, or other related fields.

Hard Skills and Technical Knowledge:

• Possess foundational IT knowledge, with an understanding of coding concepts and the software development life cycle (SDLC).

• Strong proficiency in Microsoft Excel for data management, analysis, and reporting.

• Ability to leverage generative AI and productivity tools to improve work efficiency and output quality.

• Experience with business intelligence (BI) tools such as Power BI, Tableau, or QlikView is an advantage.

• Knowledge of database query languages or data analysis tools, such as SQL, Python, or R, will be considered an advantage.

Analytical and Problem-Solving Skills:

• Strong analytical skills, with the ability to interpret large volumes of data and translate insights into actionable business recommendations.

• Strong problem-solving skills, with the ability to identify root causes, propose practical solutions, and adapt to changing business requirements.

Communication and Business Acumen:

• Strong communication and negotiation skills, with the ability to translate technical information into clear, business-friendly language for non-technical stakeholders.

• Sound business acumen, with an understanding of business context, relevant industry dynamics, and product marketing channels.