Role Overview

The E-commerce Supply Chain Manager is responsible for overseeing end-to-end supply chain operations, ensuring seamless product flow from inbound to fulfillment across multiple sales channels (e.g., TikTok Shop, Shopee, Lazada).

This role focuses on inventory accuracy, fulfillment efficiency, cost optimization, and vendor coordination, supporting high-volume, fast-paced e-commerce operations.

Key Responsibilities

Manage the full supply chain cycle: procurement inbound warehousing fulfillment last-mile coordinationEnsure smooth operations across live commerce, marketplace, and campaign-driven salesAlign supply planning with sales forecasts and campaign schedulesOversee inventory control, stock accuracy, and reconciliation processesMonitor stock levels and ensure optimal inventory turnoverImplement systems to prevent stock loss, damage, or discrepanciesCoordinate with warehouse teams for efficient picking, packing, and dispatchWork closely with commercial and marketing teams to forecast demandSupport campaign planning (e.g., Double Day, Live events) with accurate stock allocationManage replenishment planning to avoid stockouts or overstockManage relationships with suppliers, brands, and logistics partnersNegotiate terms, lead times, and service levelsEnsure timely inbound delivery and quality complianceMonitor and optimize fulfillment performance (lead time, SLA, delivery success rate)Coordinate with 3PL partners and courier servicesIdentify cost-saving opportunities in logistics and operationsTrack key supply chain KPIs such as:Inventory accuracyOrder fulfillment rateDelivery lead timeCost per orderUse data to identify bottlenecks and improve operational efficiencyDesign and implement SOPs for supply chain operationsImprove workflows using systems, tools, or automationCollaborate with tech/BI teams to enhance reporting and system integration

Qualifications

Bachelor's degree in Supply Chain, Logistics, Operations, or related field5–8+ years of experience in supply chain or e-commerce operationsExperience in marketplace or live commerce environment is highly preferredStrong understanding of inventory management and fulfillment processesExperience working with 3PL / warehouse systems / ERP