About Us

Ripples Commerce is Thailand's leading and fastest-growing Social Commerce agency and e-commerce enabler, consistently ranked as the TikTok Shop Partner in the country.We build full-funnel commerce and marketing solutions designed to scale brands across TikTok, Shopee, Lazada, and beyond. From strategy to execution, we transform creativity into conversion and content into measurable growth.In just over two years, we've grown from a 20-person startup to a 200+ strong team, working with local heroes and some of the world's most iconic brands. At Ripples, we're not just riding the future of commerce — we're building it.

About The Role

As A Account Director, you'll be the senior business partner to a portfolio of Ripples' most important client brands — — owning the commercial growth, strategic direction, and overall performance of your cluster. You'll lead a multi-level team and orchestrate Ripples' full operating model (IMC, media, livestream, creative, operations, fulfillment) to deliver on every client's business objectives.This is a hybrid leadership role: part senior client strategist, part team builder, part commercial operator. You're the person clients call when the stakes are high — — and the person the team turns to when the path isn't obvious.

Key Responsibilities

Client Strategy & Senior Partnership:

Serve as the strategic lead and trusted advisor for key client accounts across TikTok Shop, Shopee, Lazada, and beyond. Lead business reviews, planning sessions, and performance discussions. Translate

client business objectives into integrated commerce str

ategies

that drive sales,

share, and category leadership.

Commercial Growth & P&L Ownership:

Own cluster - level revenue, profitability, and account performance. Drive growth through upselling, cross - selling, and identifying new business opportunities. Support commercial negotiations, budgeting, and forecasting.

Team Leadership & Talent Development:

Lead and mentor a multi - level team of Account Managers, Associates, and Executives. Set clear KPIs and expectations, coach for performance, and build a culture of ownership, accountability, and continuous growth.

Performance & Insights:

Monitor sales, campaign performance, traffic, conversion, and marketplace KPIs across the cluster. Translate data into clear growth narratives, risk flags, and optimization plays — landed in decision - ready reports, presentations, and strategic recommendations.

Cross - Functional Orchestration:

Quarterback Ripples' delivery engine — IMC, media buying, livestream production, creative, operations, and fulfillment — to execute campaigns on - brand, on - time, and on - target. Keep commercial goals and operational execution tightly aligned.

Escalation & Problem - Solving:

Resolve client issues, operational challenges, and business escalations with speed and judgment. Provide steady, senior - level guidance that protects client satisfaction and business continuity.

Voice of the Business:

Stay close to consumer, category, and platform shifts. Bring sharp commercial and strategic POV to internal leadership discussions to inform Ripples' wider growth roadmap.

Qualifications & Skills

5+ years of experience in account management, e-commerce, digital marketing, marketplace management, or related fields — with at least 3 years leading client?facing teams.

Proven track record managing key accounts and growing revenue in agency, e?commerce, or social commerce environments.

Deep, hands-on understanding of TikTok Shop, Shopee, and Lazada and the broader Thai social commerce ecosystem. Strong commercial mindset — you can read a P&L, drive negotiations, and find the next pocket of growth.

Data-focused with strong analytical and problem-solving skills; advanced Excel / Google Sheets and confident with platform analytics.

Excellent client communication, presentation, and senior stakeholder management — you can hold the room with C-level partners.

Strong people leadership with a track record of building, coaching, and growing high?performing teams.

AI fluency is a baseline expectation, not a bonus. You actively use AI tools (ChatGPT, Claude, image/video generators, analytics co-pilots, automation tools) to scale output, sharpen decisions, and unlock leverage across your team.

Strong working-level English to partner with global brand clients and regional stakeholders.

Bachelor's degree in Marketing, Business Administration, Communication Arts, or related fields.

What You'll Get

Full ownership of a high - impact cluster — strategy, people, and commercial performance — at Thailand's TikTok Shop Partner.

Direct line to founders and senior leadership, with real influence over the company's commercial roadmap and operating model.

Lead and scale a multi - level account team in a fast - growing organization where talent compounds quickly.

Manage partnerships with top Thai and global brands across the most important commerce platforms.

Work at the leading edge of AI - powered commerce — building ways of working most agencies haven't figured out yet.

Fast - track your career in a hyper - growth commerce company (20 to 200+ in 2 years).