Role Summary

PropertyScout is looking for a sharp, exceptional problem solver and young leader to help us build our business.

In this role, you will lead high-impact strategic initiatives across the organization—driving operational excellence, process automation, and data-driven decision-making at scale. You will work directly with the COO and senior leadership team to solve complex business problems, improve core commercial performance, and execute projects that meaningfully shape PropertyScout’s growth trajectory.

This is a highly cross-functional role at the intersection of strategy, analytics, and execution. You will translate ambiguous business challenges into structured analyses, actionable recommendations, and measurable operational improvements. You will also lead and develop a lean, high-performing team responsible for analytics, CRM optimization, and sales enablement infrastructure supporting thousands of agents and customers.

👉 This role is ideal for candidates with top-tier consulting, investment banking, or similarly demanding analytical experience—individuals who combine strong problem-solving ability, business judgment, and a hands-on ownership mindset. We are looking for someone who is intellectually curious, highly driven, and excited to build.

Your Responsibilities

1. Business Operations & Process Automation

• Identify bottlenecks in key workflows - customer service, sales, supply, after-sales service
• Design and implement process improvements to increase speed, conversion, and customer experience
• Lead automation projects end-to-end: Understand the problem, map the process, use AI tools and no-code automation platforms to reduce manual work and improve output quality, drive adoption

2. Analytics, Management Reporting, Strategy & Planning

• Own management reporting across core business performance indicators relating to lead handling, conversion, sales performance, or product KPIs
• Use company data to spot operational improvement areas early and push the organization forward
• Inform strategy, planning and management decision making by turning messy business questions into clear analyses, practical recommendations, and measurable actions

3. Sales Enablement & CRM

• Optimize lead routing, deal stages, follow-up discipline, compliance checks, and sales productivity workflows
• Improve how our CRM and connected tools support sales and operations teams
• Coordinate with Sales, Operations, Product/Tech, Marketing, Finance, and Management to fix root causes, not symptoms

4. Team Leadership & Ownership

• Manage and develop a “lean & mean” sales enablement, analytics, CRM team
• Set priorities, review work, raise quality standards, and create a culture of precision, speed, and ownership
• Coach team members in structured problem solving, analysis, project execution, and communication
• Act as the accountable owner for team output: accuracy, timeliness, usefulness, and business impact
• Live and build a team culture where reports are reliable, easy to understand, and drive impactful decisions

Requirements

• Strong academics from a top university, with preference for quantitative or analytical fields
• 3-5 years of professional experience, preferred with exposure to strategy consulting, finance, or data analytics
• Excellent analytical and problem-solving ability - able to break down complex business problems, “get hands dirty” with data analyses (advanced Google Sheet/Excel skills), and turn analyses into clear strategy and action
• Strong project execution - reliable follow-up, clear ownership, ability to drive cross-functional work to completion
• People leadership potential - experience leading projects; direct team management experience is a plus
• Excellent English communication written and spoken; Thai language is a plus
• Strong ownership mindset - hands-on, practical, detail-oriented, and comfortable in a fast-moving start-up

Good to have

• Experience using AI tools for analysis, productivity, or automation
• Experience with no-code automation platforms (e.g. Zapier, Make)
• Experience with CRM systems
• Experience with BI tools
• Understanding of sales funnels, lead conversion, marketing analytics, or process automation

Your Growth & Development

This high-impact role is a unique stepping stone for a young professional seeking a steep learning curve, the ability to make a difference from day one, and a fast career path in one of the leading and best funded startups in Thailand. You will join an exceptional international team, report directly to the COO and work closely with senior management, with a mandate to drive growth and change at PropertyScout.

• Direct ownership of mission-critical projects that affect revenue, service quality, and productivity
• Work with large-scale operations covering 7,000+ agents, 250,000+ properties, and 10,000+ monthly customers
• Lead projects across AI automation, sales enablement, CRM workflows, data analytics
• Manage and develop your team while staying hands-on with problem solving, strategy development, execution
• Strong career path into business operations leadership, strategy, or general management
• Competitive compensation for young professionals, bonus, and potential ESOP for exceptional candidates

About PropertyScout

PropertyScout is Thailand’s leading end-to-end real estate transaction platform, automating 80% of the real estate transaction process to empower agents to deliver a trusted and seamless experience for tenants, buyers, and landlords. We combine technology, data, centralized operations, and a large agent network to make buying, selling, and renting property faster, more transparent, and more reliable.

• 7,000+ third-party agents and 600+ in-house agents
• 250,000+ properties in our database
• 10,000+ buyers, tenants, and property owners served every month
• Venture-backed by leading international investors, with ambition to build a category-leading business across SEA

Apply Now 👇

Ready to build the operating engine behind one of Thailand's leading start-ups?

Send your application to: ••••@propertyscout.co.th

Subject: AI & Transformation Lead - Application - [Your Name]

Please attach your updated English CV and briefly answer:

• Why are you the perfect match for this role?
• Describe one project where you used data, automation, AI, or technology to improve a business process. What was your role and what was the result?
• What is your expected salary range and possible start date?