Job Description

As a Technical Support, you will serve as a key point of contact for technical issues, ensuring smooth operations for both our team and our clients.

Key Responsibilities

Technical Assistance:

Promptly respond to technical inquiries and provide clear, actionable guidance to resolve issues.

Effective Communication:

Act as a bridge between the internal team and clients to ensure clear understanding and timely updates.

Documentation:

Create and maintain comprehensive technical documentation, user guides, and reports related to support activities.

Continuous Improvement:

Proactively stay updated on industry trends and internal systems to enhance support quality.

Qualifications

Bachelor's Degree in Information Technology, or related field.

1 year experienced in IT support management or related field is a plus.

Knowledge of Software development.

Programming knowledge will be an advantage.

Ability to manage multiple projects.

Analytical & technically skills – ability to understand and solve IT problems.

Sense of ownership, Good attitude, Service mind and Customer service skills.

Good analytical and problem-solving skills and fast learner

Working well under pressure

Good communication skill

Our office is located right next to BTS Sanam Pao Station.

For more information about us please visit https://playtorium.co.th/

Interested candidates can apply via the Playsmart system at:

https://playsmart.playtorium.co.th/