Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Key Responsibilities:

• Support the day-to-day operation of mission-critical data center infrastructure.

• Perform installation, maintenance, and troubleshooting of hardware and network equipment.

• Conduct rack-and-stack activities, hardware replacements, upgrades, and preventive maintenance.

• Ensure operational activities are completed according to established procedures and service standards.

• Support fiber optic infrastructure, including installation, testing, troubleshooting, and documentation.

• Investigate and resolve transmission and connectivity issues. Perform cable management, fiber tracing, and cross-connect activities.

• Support high-volume fiber deployment and operational tasks within the data center environment.

• Respond to incidents, troubleshoot issues, and provide root cause analysis.

• Act as on-site technical support for remote engineering teams. Manage operational tickets and ensure timely issue resolution. Escalate critical incidents and provide regular status updates to stakeholders.

• Work closely with internal engineering teams and customer stakeholders.

• Provide technical updates, maintenance reports, and operational documentation.

• Coordinate with cross-functional teams to ensure smooth service delivery.

• Support process improvement initiatives to enhance operational efficiency.

Required Experience

• Bachelor's Degree in Engineering, Telecommunications, Information Technology, or a related field.

• Minimum 4-5 years of experience in a Data Center, Telecommunications, or Mission-Critical Infrastructure environment.

• Experience performing hardware upgrades, component replacements, and preventive maintenance.

• Strong troubleshooting skills across physical infrastructure and connectivity environments.

• Ability to work in shift-based operations and provide standby support when required.

• Good command of spoken and written English.

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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