About us

MON Logistics Group is a dynamic and integrated end-to-end logistics solutions provider in Thailand. We are committed to delivering service excellence through innovation, customer-centric partnerships, and operational safety (SAFE core values).

About the role

The Client Care Manager bridges commercial strategies and day-to-day fulfillment, acting as the single primary contact point for strategic accounts and overseeing service execution across warehouse operations, inventory handling, and distribution networks.

Key responsibilities

• Act as the single primary contact point for strategic accounts, overseeing service execution across warehouse operations, inventory handling, and distribution networks

• Collaborate with Operations and Business Development to define, implement, and govern Service Level Agreements (SLAs) and Client Standard Operating Procedures (CSOPs) at the onboarding stage

• Bridge client expectations with warehouse operational capabilities (space planning, picking/packing throughput, order cut-offs, and outbound dispatch) to eliminate service gaps

• Lead Corrective and Preventive Action (CAPA) investigations using 3D, 6D, and 8D problem-solving methodologies for service failures, inventory discrepancies, and shipping delays

• Consolidate operational data, inventory metrics, and outbound accuracy to generate periodic KPI reports and lead monthly/quarterly business reviews (QBRs)

• Identify potential supply chain/warehouse risks proactively and execute structured mitigation plans with operational stakeholders

• Maintain healthy operating margins by reviewing service costing, warehouse storage rates, and handling rates, providing standard rate quotations when scope changes occur

• Manage end-to-end client onboarding and account handover workflows from sales to operational execution

• Lead, coach, and develop client care specialists to maintain high engagement, professional problem-solving standards, and task coverage backup plans

• Champion the company's core values and promote quality, health, safety, and environmental compliance across all client touchpoints

About you

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related fields

• Minimum 3 years of experience in the Logistics / 3PL industry, with hands-on exposure to Warehouse Management Systems (WMS), inventory handling, or distribution operations

• Minimum 2 years of proven management or supervisory experience in Client Service, Key Account Management, or Operations Support

• Strong understanding of warehouse workflows (inbound, put-away, storage, picking/packing, value-added services, and outbound dispatch)

• Practical understanding of logistics KPIs (OTIF, inventory accuracy, order cycle times) and CAPA reporting tools (8D)

• Fluent communication and presentation skills in both Thai and English (verbal and written)

• Strong business acumen, analytical mindset, and conflict-resolution capability

• Digitally literate with a proactive mindset toward modern technology

Benefits

• Competitive base salary and Provident Fund

• Comprehensive group medical and life insurance

• Career growth opportunities within a fast-expanding logistics company

• Annual & Performance-Based Bonus