About the Role

MedPark Hospital is seeking a Burmese-speaking International Coordinator to support patients and business partners across the CLMV region, with a primary focus on the Myanmar market. The successful candidate will play a key role in coordinating patient care, supporting referral partners, and ensuring an exceptional patient experience throughout the healthcare journey.

Key Responsibilities

International Patient Coordination

• Coordinate consultaions, medical investigations, treatments, admissions, and discharges for international patients.

• Facilitate effective communication between patients, physicians, nurses, and relevant hospital departments.

• Coordinate interpretation and other support services for international patients when required.

• Ensure a smooth and positive patient experience throughout the care journey.

Case Management and Follow-up

• Monitor patient cases from initial inquiry throughtreatment completion.

• Follow up on medical reviews, appointment confirmations, treatment plans, and pending arrangements.

• Maintain accurate patient records and case updates.

• Support initiatives to improve patient conversion and reduce case drop-off.

Partner & Referral Agency Support

• Serve as a primary contact for referral agencis and international partners.

• Respond to inquiries regarding medical services, appointments, and treatment coordination.

• Coordinate appointment scheduling and communicate physician availability.

• Provide timely case updates while maintaining patient confidentiality and compliance.

Regional Market Support

• Support market development activities across Cambodia, Los, Myanmar, and Vietnam.

• Assist Regional Market Managers during hospital visits, partner meetings, medical briefings, and marketing activities.

• Support patient conversion initiatives and relationship-building with referral partners.

• Participate in market-specific projects and campaigns as assigned.

Quality & Reporting

• Prepare reports related to patient referrals, conversion rats, and market activities.

• Identify opportunities to improve service quality and patient satisfaction.

• Ensure compliance with hospital policies, patient safety standards, and service protocols.