Customer Success Manager - Real-Time
ที่LSEG (London Stock Exchange Group)- Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region
- Own customer health, adoption metrics, renewals and execution of customer success plans
- Delivering highly engaging customized product demos based on user workflow and their requirements
- Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
- Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
- Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build & advocates
- Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
- Contribute to overall vision and strategy of the Customer Success Management Group
- Develop innovative ways of engaging and contributing to customers and businesses through LSEG products and services
- Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow
- Good financial markets knowledge ideally
- Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention
- Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully
- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
- Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team
- Ability to adapt in a fast-paced environment and rapidly- changing market
- Proactive and positive demeanour and has an approach to increase customer happiness and deepen relationships and possess a solution-oriented demeanour to help customers deliver on their business objectives
- Proven record and passion for driving outcomes
Qualifications
- University / college degree preferred
- Excellent Service-minded
- Analytic skill, problem solving skill
- MS Office (Excel VBA is an advantage)
- Programming/API skill preferred
- Proactive approach
- Strong customer relationship skills
- Able to work individually and as a team
- Presentation skills (verbal & written)
- Strong social skills
- Ability to coordinate and complete a sales plan
ทักษะที่จำเป็น
- Industry trends
- Express
- Problem Solving
ประสบการณ์ที่จำเป็น
- ไม่ระบุประสบการณ์ขั้นต่ำ
ทักษะเพิ่มเติม
- Excel
เงินเดือน
- สามารถต่อรองได้
สายงาน
- งานขาย
- บริการลูกค้า
- งานสอน / ฝึกอบรม
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep ...
ร่วมงานกับเรา: LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Pa ...
สวัสดิการ
- โบนัสขึ้นอยู่กับผลประกอบการ
- โครงการส่งเสริมคุณภาพชีวิต
- ประกันทันตกรรม
- คอร์สเรียนภาษาอังกฤษ
- ทำงาน 5 วัน/สัปดาห์
- ชั่วโมงทำงานยืดหยุ่น
- ประกันสุขภาพ
- กองทุนสำรองเลี้ยงชีพ
- ประกันสังคม
- โบนัสขึ้นอยู่กับผลงาน
- การทำงานแบบไฮบริด
- การพัฒนาเพื่อความเป็นมืออาชีพ
- ลาคลอด
- โอกาสในการเรียนรู้และพัฒนา
