Job Summary

Kia Sales (Thailand) Co., Ltd. is seeking a highly driven and customer-focused Service Operations Manager to support dealer service operations, workshop effectiveness, aftersales operational readiness, and customer ownership experience across assigned dealer networks.

This role acts as the operational field owner responsible for strengthening dealer service standards, operational discipline, service readiness, workshop effectiveness, and dealer performance to ensure consistent service delivery and premium customer experience.

The ideal candidate is operationally strong, customer-centric, proactive, and comfortable working cross-functionally in a fast-moving automotive environment.

Key Responsibilities

Act as field operational coach to assigned dealers to strengthen service operations, workshop effectiveness, and aftersales operational standards

Monitor dealer service performance, workshop operations, service process compliance, and operational readiness

Conduct dealer site visits, operational reviews, and field support to identify operational gaps and improvement opportunities

Support dealer capability development to enhance service quality and customer experience

Monitor dealer KPIs, operational performance, workshop utilization, and field concerns and recommend corrective actions

Support new model/service readiness activities including workshop readiness, diagnostics, service processes, and operational preparedness

Coordinate with technical, parts & warranty, customer experience, and relevant stakeholders to support service continuity and issue resolution

Drive continuous improvement initiatives to strengthen dealer service standards and premium ownership experience

Qualifications

Bachelor's degree or above in Mechanical Engineering, Automotive Engineering, Industrial Engineering, Business Administration, or related field

Minimum 5 years of experience in automotive aftersales, dealer operations, workshop operations, service field operations, or related automotive service environment

Experience in dealer management, service operations, workshop governance, or aftersales field support preferred

Strong business acumen and customer-centric mindset

Strong communication, coordination, and stakeholder management skills

Ability to work in a dynamic and fast-paced environment

Strong computer literacy in Excel, PowerPoint, and reporting tools