Industry: Warehouse and Logistics

Location: Eastern Seaboard Industrial Estate, Pluak Daeng, Rayong

Katoen Natie is a leader in value-added logistics provider for the Industry and provides high-tech services which operates in various industries. Katoen Natie has more than 181 locations in 30 countries in Europe, North America, South America and the Far East and employs about 18,000 people.

In Thailand, Katoen Natie has been active for over 20 years, investing more than 5,000,000,000 THB over the years, expanding rapidly and is counting over 1,000 people within its organization.

Our people are our main resources and they make the difference. However, it is the initiative, enthusiasm, and skills of our people that allow us to offer the best customer service and efficient and cost-effective solutions.

To continue our expansion here in Thailand, we are seeking a candidate to join our team as Commercial Manager / Key Account Manager to help our company take the next steps for our development in the Eastern Seaboard & Amata City (Rayong), Pluak Daeng, Rayong.

Key Responsibilities:

To manage and to develop a portfolio of customers respecting the company's strategy, by creating and maintaining customer intimacy to understand the clients' needs and provide suitable logistics solution in a timely manner, increasing the satisfaction level of our customers and meeting growth projections and defined KPIS.

Customer Management

• Make sure you are familiar with all the details of the current operation (volumes, qualities, new trends, etc. )

• help to find solutions for situations where performance is below standard, or find justified explanations why solutions are not available

• identify and address any aspect of the business that result in a commercial impact => create a supporting file with regards to each aspect

• follow up and report on improvement initiatives

• Make sure that the client is included in the different projects: communicate and clearly define responsibilities and accountability per project

• Negotiate and renegotiate contracts " ad hoc " + annual

• Ensure that the contract file is always up to date: principal contract, addendums, letters of intent, written notifications

• Play an important role in an opportunistic manner for every contact with the client, such as:

• a supporting role in operational meetings (monthly)

• a main role, with the operations manager, in the client meetings (quarterly)

• an organizational role in board meeting (annual)

• Work actively on the "customer intimacy. This may imply informal activities outside hours, so as to create a relationship of trust and professional friendship.

Commercial:

Ensure and analyze the profitable of the project

• Analyze the financial reporting and submit the supporting Management Letter highlighting the key aspects

• Continually follow-up on the development of the file through quantitively analysis, statistical reviews, benchmarking etc., to anticipate important changes

• In collaboration with BSO & BSG work on finding opportunities for continuous improvement (e.g.: improve productivity, automation, cost-saving alternatives, etc.)

• Control the tariffs: are they realistic, are they in line with the budget? If not, why?

• Invoicing: Responsible for approving the final invoice

• Follow the trends of the specific

industry/sector

and compare this to the current operation. Communicate any deviations or differences with regards to this to the client and where necessary justify this difference

• Throughout the year, and specifically in the 3rd quarter, thoroughly prepare for annual negotiations

• In Q4, prepare the budget together with the operations manager.

Identify and develop opportunities with client.

• Know and communicate internally the developments of the client and their business. (growth, geographical expansion, strategic decisions, organizational changes etc.)

• Know / analyze KTN's market share within the total supply chain of the customer

• Map out other companies within the same holding / group and check what the logistic needs are

• Based on all of this: create a potential hitlist and mobilize within the organization the required resources in order to realize some of this potential.

Quality

• Perform activities following standard operating procedures and work instructions

• Maintain and update inventory control records on product since receiving until dispatch

• Maintain good housekeeping practices in all areas

Safety

• Maintain safety standards and ensure a safe working environment

• Wear and ensure personal protective safety equipment are used at all times

Report Management

• Produce the Management reports as needed

• Regular update report to customer under accounts and direct line manager

• Other assignments assigned by superior

Knowledge, Skills and Experience:

• Bachelor Degree, or equivalent

• 3-5 years' experience in Logistics, Supply Chain or Warehouse Management - environment

• Background in a B2B function, ideally within the logistics sector

• Team player with excellent leadership, good interpersonal skills, analytical, problem-solving

• Experience in Microsoft Office applications such as Outlook, Excel

• Good Proficiency in English, both spoken and written

• Be able to think out of the box and innovative approach

• Enthusiastic with a positive attitude and good interpersonal skills

• Perform well under pressure in a dynamic, target oriented and challenging environment

• Respect professional secrecy and high professional ethic

• Business accumbent and customer oriented.

Attractive salary and generous fringe benefits will be offered to the successful candidates as well as further Career Evolution.

Interested candidates please send your application letter with resume, current and expected salary with contact details and refers the position to

Human Resources Department

Katoen Natie (Thailand) Limited

64/26 Moo 4, Eastern Seaboard Industrial Estate,

T. Pluak Daeng, A. Pluak Daeng,

Rayong, 21140, Thailand

or email your document to us by click " Apply Now "

Feel free to visit our YouTube channel and find more information about Katoen Natie:

Enter into the World of Katoen Natie [link removed]

• Only shortlisted candidates will be contacted*